Catarina M.

B2B telephone sales advisor, I evolved in a demanding, performance-oriented environment where I was responsible for prospecting and managing professional clients.

During this experience, I made an average of 100 calls per day, with a performance of about 5 qualified daily sales appointments. I was involved in the entire prospecting process: identifying needs, qualifying prospects, sales argumentation, and appointment setting.

I also handled customer file follow-up, quote creation, and administrative management, ensuring the quality of customer relations and the satisfaction of the supported companies.

Accustomed to working with digital tools, I used CRMs such as Salesforce daily, as well as reporting tools (Excel, Teams), allowing me to ensure rigorous and structured monitoring of my activity.

This experience allowed me to develop solid skills in sales communication, B2B customer relationship management, organization, and working towards objectives.

- Welcoming and assisting clients with a focus on service and customer satisfaction

- Managing requests and resolving client needs effectively and professionally

- Teamwork in a dynamic and demanding environment

- Strict adherence to hygiene and safety procedures and establishment standards

- Contributing to a positive and seamless customer experience