Freelancer profile translated to English.
Back to original languageAbout Carsten
With me, you get...
- 20 years of experience in market research & customer satisfaction (quantitative focus)
- International project experience on agency, consulting, and corporate sides
- Hands-on mentality with an eye for the essentials
- Effective and respectful communication with clients, agencies, IT, and C-level
What I enjoy...
- Designing elegant, cost-effective studies (Smart Research)
- Creating personas for strategic design projects and customer journeys
- Customer experience measurement
- Combining qualitative and quantitative study designs
German
Native or bilingual
English
Fluent
Can work on-site
Berlin (up to 50km), Berlin (up to 100km), Kassel (up to 100km), München (up to 100km), Hamburg (up to 100km), Köln (up to 100km), Stuttgart (up to 100km), Leipzig (up to 100km), Wolfsburg (up to 100km), Hannover (up to 100km), Frankfurt am Main (up to 100km)
Experience
- Zalando SESenior Consultant Quantitative Partner ResearchDIGITAL AND ITJanuary 2022 - March 2022 (3 months)Berlin, Germany- Conducted a tree test to examine the new navigation of the B2B portal- Participated in the conception and validation of a B2B Job-to-be-Done (JTBD) survey
- Market Research & Services MR&SMarket Research ManagerRESEARCHJuly 1999 - October 2000 (1 year and 3 months)Frankfurt am Main, Germany- National and international projects, both quantitative and qualitative- Client support from requirement clarification to results reporting- Management of suppliers (field service providers, translators, recruiters, moderators, venues)- Study conception, interview conduction (B2B & B2C), moderation, charting, data analysis
- Hirsch & SachsData Mining Research ConsultantDIGITAL AND ITJuly 2001 - July 2004 (3 years and 1 month)Kronberg im Taunus, Germany- Conducted training sessions in statistics and data analysis- Advised on the further development of the in-house data mining software- Sales support- Conducted customer coaching on the use of RayQ- Performed analysis projects with RayQ and SPSS- Coordinated data integration with client IT departments- Bug tracking- Conception, implementation, analysis, and reporting of an employee survey- Supported HR (writing references, dossiers, job advertisements, participating in interviews)
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Education
- Diplom PsychologistErnst-August University Göttingen2000