Freelancer profile translated to English.

Description

SMEs, startups, entrepreneurs: free yourself from operational tasks | Virtual Assistant • Admin • Project Support | FR/EN

💡 Overwhelmed by administrative tasks, losing control of organization? You're not alone.

I help SMEs, startups, and entrepreneurs refocus on their core business by taking charge of daily operational tasks: project support, administrative and financial management, coordination, organization & processes; according to your needs (invoicing, follow-ups, customer support, tracking, document organization).

The scope is adaptable: I'll take on what weighs on you the most, you'll gain clarity, then we'll consolidate and expand if necessary.

Your daily life today:

📩 Saturated inbox / lost information

📂 Scattered documents / finding anything takes too much time

📅 "Gut feeling" organization / unclear priorities

⏳ Mental load + repetitive tasks accumulating

What I bring you:

A true operational support.

Not just execution, but someone who absorbs the load, clarifies priorities, and transforms "vagueness" into a system.

A reliable support to bring order where everything has been built too quickly and maintain an organization that lasts.

Why me?

+15 years of operational experience in demanding environments (hospitality, construction, real estate management) where coordination, tracking, and reliability are essential.

I have also supervised teams of up to 300 people and contributed to a +9% revenue increase through process optimization and improvements.

My way of working

👂 Proactive & attentive

📋 Structured

🔄 Adaptable

✅ Reliability-oriented

Clear organization today = a business that can grow tomorrow.

👉 Ready to lighten your daily load?

Send me "yes" and I'll propose an initial consultation to clarify your priorities, with no obligation.

Languages

French
Native or bilingual
English
Fluent
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

Caroline Polidoro
Virtual Assistant
May 2026 - Today (1 month)
Project Organization & Management
Project tracking and priority setting
Calendar management
Digital organization of files and folders

Administrative & Financial Management
Administrative: client communication, document creation and management (offers, contracts, confirmations, presentations), request processing
Financial: global financial tracking setup (budget, orders, invoices, payments), invoicing, follow-ups, summaries, preparation of documents for the accountant

Client Communication & Social Media
Email management: sorting, organizing, replies, setting up template responses
Social media: content posting and scheduling, comment and message management

Bilingual FR/EN Services
Translation, proofreading, and rephrasing
Content adaptation according to context

Process & Tool Optimization
Analysis and optimization of processes, identification and elimination of time-consuming and repetitive tasks
Creation and implementation of dashboards, databases
Automation of repetitive tasks where possible
Institut de hautes études internationales et du développement
Real Estate Management Coordinator | Operational Support & Structuring
December 2022 - July 2025 (2 years and 7 months)
Genève, Switzerland
Role & Scope
Operational and administrative management of several residences (approx. 930 beds), with a transversal role involving numerous internal departments (legal, communication, real estate management).

Key Missions
Opening of Barton Pavilions: definition of rates, rental strategies, structuring of the launch
Configuration and deployment of the StarRez rental management software and its online portal (setup, customization, preparation of digital transition from Kairnial to StarRez for inventory checks)
Administrative and financial monitoring of activities, continuous process improvement
Complete rental management: short and long stays, subletting, complaint and claim management
Updating rental documents with the legal department and real estate management
Updating the website with the communication department

Results & Impact
Occupancy rate stabilized at 92% in 2024, ensuring residence profitability
Revenue increase of +9% in 2024 through optimization of occupancy and pricing strategies
Streamlined processes and improved operational visibility, allowing for better anticipation and responsiveness
Organization Operational Management Administrative Management Financial Management Project Coordination
Institut de hautes études internationales et du développement
Front Office Assistant | Operational Coordination & Procedures
August 2022 - November 2022 (3 months)
Genève, Switzerland
Role & Scope
Main interface between residents and internal teams, with a key role in structuring operational processes.

Key Missions
Complete creation of the StarRez rental management software's documentation base: procedures, reports, standard letters
Training and support for new Front Office Assistants
Front office management: reception, customer flow and complaint management, additional service sales
Inter-departmental collaboration to ensure operational continuity
Move-out inspections (Kairnial software) and security deposit management

Results & Impact
Operational and standardized documentation base, facilitating team autonomy and service continuity
Rapid team skill development and reduction of daily operational friction
Process Optimization Procedure Implementation Document Management Customer Service