Freelancer profile translated to English.
Back to original languageAbout Caroline
French
Native or bilingual
English
Native or bilingual
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Amazon Business (B2B Marketplace)Senior Account Manager B2BApril 2024 - April 2026 (2 years)Clichy, FranceManaging accounts representing between €100M and €2.5B in revenue Supporting 150+ clients in their indirect procurement strategy Prospecting new market players Leading marketing campaign projects to support existing and new clients Management of three persons team (interns)
- Coorpacademy by Go1Customer Success Manager EnterpriseJanuary 2022 - January 2024 (2 years)Paris, FranceManagement of a €1.2M ARR portfolio 124% upsell objectives 2023 and 95% of contracts renewed Customer follow-up and performance analysis (Michelin, BNP Paribas, Bred, EDF, Lagardère, Sisley...) Sales relationship management - Renewals contracts, upsells - cross sell
- MateraCustomer Success ManagerMay 2022 - October 2025 (3 years and 5 months)Paris, FranceManagement of 40 clients portfolio Co-living onboarding and users on the platform Clients' training and monthly follow-up
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Education
- Master MA International ManagementRegent's University London & CMI2017Master MA International Management
- Bachelor in International Business and MarketingINSEEC2015Bachelor in International Business and Marketing