Freelancer profile translated to English.

Description

Customer Success and client relations have been my core business for over 20 years: customer satisfaction, loyalty, retention, complaint resolution, ticket management (email, chat, phone), and after-sales service. This is where my deepest experience lies.

But that's not all. Over the years, I've developed a dual operational skill that makes me rare in the market: I also design your website, optimize its SEO, automate your processes with AI, and structure your training programs up to certification — areas that would normally require multiple service providers.

I intervene on three complementary fronts:

Customer Success & Customer Support — Improving customer experience, resolving complaints, managing tickets (email, chat, phone), after-sales service, loyalty, and retention.
Web, SEO & AI — Designing and integrating showcase and e-commerce websites built for performance: SEO structure, optimized content, and AI-based automation to increase productivity (support, content, processes).
Training Engineering & Qualiopi — Creating and integrating training pathways, educational materials, quizzes, and assessments, and supporting organizations towards Qualiopi and COFRAC certifications: verifying criteria and indicators, administrative follow-up, audit preparation.

My strengths: empathy, interpersonal skills, rigor, responsiveness, dynamism, and a real ability to adapt. I enjoy assignments where I can combine human interaction with operational efficiency.

Contact me to discuss your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Conversational

Workplace preferences

Remote only

Primarily works remotely

GAELAVAK WEB SL
Customer Success Manager, Customer Care, Qualiopi Follow-up
June 2019 - Today (7 years and 2 months)
Management of e-commerce and back-office customer services (orders, inventory, supplier relations, purchasing, logistics). Email processing: parcel tracking, modifications, cancellations, returns, and refunds. Database management and administrative data entry.
Web & AI: creation of SEO and AI-optimized showcase and e-commerce sites, and implementation of AI-based automations to streamline support and processes.
Training & Qualiopi: creation and integration of training programs, and preparation for Qualiopi certification.
Languages: French, English, Spanish, German, Portuguese, Italian.
Client Relations After-Sales Service Customer Service E-commerce Zendesk
Jody Cavalie Academy
Payment and Transactional Data Management Officer - Collections
EDUCATION AND E-LEARNING
June 2026 - Today (2 months)
Payment Operations Specialist
Monitoring and reconciliation of client payments, with real-time data updates in Hubspot
Recovery of outstanding payments
Customer Success Management Customer Success Manager Payment Operations Bank Reconciliation Hubspot
Jody Cavallié Academy (JCA)
Customer Success
April 2026 - May 2026 (1 month)
Period of reinforcement for a seminar
Client calls and follow-up
Validation of seminar participation
Customer Success Management customer support client relations outbound calls client follow-up