About Caroline
German
Native or bilingual
English
Conversational
Experience
- Linder Hotels AGKey Account ManagerHOSPITALITYMay 2019 - August 2021 (2 years and 3 months)Düsseldorf, GermanyResponsible for achieving the targets of assigned key accounts and for the smooth and economical operation of the departmentStrategic support of assigned hotels for 30% and 70% of working time for customer acquisition and supportStrategic support of hotels with forecast deviations without getting involved in detailed implementationCreation of an annual budget and activity plan together with the HOS/DOS Lindner Hotels & ResortsInvolvement in setting sales targets in coordination with the HOS/DOS LH&RCo-determination and implementation of the sales strategy including budget for the development of new sales channels for the areas of Corporate SalesConsortia Contracting and Preferred Partner Agreements, including marketing planning and budget coordination with the HOS/DOS LH&RIntegration of new Lindner Hotels into the sales system of Lindner Hotels & ResortsRepresents the hotel and company at all relevant events, trade fairs, social eventsCo-responsible for the planning and execution of sales promotion measures such as trade fairs, fam trips, customer events, etc.Constant maintenance of all customer data in NHSCo-responsible for compliance with the cost budget
- Internationale und nationale HotellerieAdministrative ActivityAugust 2005 - Today (21 years)Core ServicesEmail Management · Inbox Organization · Scheduling · Calendar Organization · Travel Planning · Document Management · File Keeping · Follow-upTools & SoftwareGoogle Workspace · Microsoft Office · Outlook · Teams · Zoom · Trello · Asana · Notion · Slack · Calendly · SharePointAccounting / CommercialData Entry · Preparatory Accounting · Invoice Creation · Dunning · Document Recording · Lexoffice · Sevdesk · DATEVSoft Skills / PositioningReliable · Discreet · Structured · Independent · Remote · Flexible · Quick Learner · German and English speaking
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Education
- Training as a hotel specialistMövenpick Hotel2008Ausbildung zur Hotelfachfrau
- University of applied sciences entrance qualificationReinhard-Mohn-Berufskolleg2005Fachhochschulreife