Freelancer profile translated to English.
Back to original languageAbout Caroline
Limited-time offer:
I offer a one-hour session to diagnose your agency's bottlenecks, their root causes, and implement an action plan.
-> Contact me for more information
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Operational Performance | Profitability Stabilization for Agencies & Product Teams
I support growing web agencies and product teams when projects keep coming in but profit margins become unpredictable.
Beyond a certain volume, variability increases: inaccurate estimates, rework, late decisions, unstable priorities.
These friction points lead to a gradual erosion of profitability.
My role is to identify these variability zones and establish an operational framework that stabilizes performance.
🧰 How I work
Typically 3-month missions:
- Analysis of recent projects and estimate vs. actual discrepancies
- Identification of rework and friction sources
- Implementation of simple standards (scoping, templates, decisions)
- Setup of performance indicators
Objective:reduce waste and make profit margins more predictable.
You call on me when:
- Projects are moving forward but profit margins are not keeping up
- Estimates are becoming unreliable
- Teams are compensating with extra effort
- The organization has not kept pace with growth
☎️ Initial Consultation
During an initial consultation, we analyze your indicators and estimate vs. actual discrepancies to estimate the potential financial impact.
->The hourly rate is indicative. My services are provided on a quote basis
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- HayanOperations Organization Consultant – Tools & ProcessesOctober 2022 - Today (3 years and 8 months)Paris, France
SMEs, SaaS, Agencies with complex organizations
ContextGrowing organizations facing an accumulation of tools, heterogeneous processes, and complex cross-functional projects.Problems encountered-> Projects stalling despite competent teams-> Stacked and poorly utilized tools-> Misalignment between business, operational, and tech teams-> Loss of time and knowledgeIntervention-> Diagnosis of existing tools and processes-> Mapping of value chains and interactions-> Identification of friction points and redundancies-> Structuring of common and realistic processes-> Implementation of rituals and documentation-> Team support for adoptionContributions / Results-> Better team coordination-> Streamlined tools-> Faster decisions-> More transparent and sustainable organization - BpifranceOrganizational Diagnosis & Tool/Process ScopingPUBLIC SECTORMarch 2023 - November 2023 (8 months)Maisons-Alfort, France
Large Organization
ContextComplex contractual chain involving numerous stakeholders and a tool causing friction at all levels.ProblemNeed to establish a clear assessment before choosing a new tool and align stakeholders on a common vision.Intervention-> Audit of existing processes and tools-> End-to-end mapping of the contractual chain-> Interviews and field observations (multi-profile, multi-region)-> Workshops for clarification and co-construction-> Role of user advocate during vendor evaluationsContributions / Results-> Shared understanding of the current state-> Clarified needs and pain points-> Structured decision-making basis for the project's next steps - BNP Paribas Personal FinanceStructuring Practices & Organizational MaturityBANKING AND INSURANCEApril 2021 - May 2022 (1 year and 1 month)Levallois-Perret, France
International Multi-Country Organization
ContextTeams spread across several countries, with heterogeneous practices and varying maturity levels.ProblemDifficulty working together effectively and sharing common frameworks.Intervention-> Diagnosis of existing practices-> Analysis of maturity gaps-> Facilitation of cross-functional workshops-> Structuring of common frameworks (processes, rituals, governance)-> Support for team alignmentContributions / Results-> Harmonized practices-> Strengthened cross-functional collaboration-> Collective maturity increase
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Education
- Master's degree, UX Designécole multimedia2017Mastère, UX design
- Multimedia Project Manager, User-Centered Design Project ManagementÉcole Multimédia2016Chef de Projet Multimédia, Gestion de projet en conception centrée utilisateurs