Freelancer profile translated to English.
Back to original languageAbout Caroline
🎯 Outsourced HR Director - Specialist in Services & SMEs
With 8+ years of experience in HR management, including 4 years as HR Director in the cleaning sector (200 employees) and home care, I support SMEs that wish to outsource all or part of their HR function.
✅ MY EXPERTISE:
• Disciplinary management and dismissals (all procedures)
• Social compliance audit (payroll, working time, mandatory documents)
• Drafting contracts, internal procedures, regulations
• Relations with employee representative bodies and social partners
• Labor court litigation (file preparation, representation)
• Compliance with collective agreements
🎯 MY APPROACH:
Pragmatic, rigorous, and responsive. I understand the on-the-ground challenges of SMEs and provide concrete, legally secure solutions.
📍 AREAS OF EXPERTISE:
Cleaning/Janitorial (CCN 3173), Personal Services, Hospitality, Construction
💼 TYPES OF ENGAGEMENT:
One-off mission, recurring support, part-time outsourced HR Director
Available quickly to discuss your HR needs.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Kuehne + NagelHuman Resources ManagementLOGISTICS AND SUPPLY CHAINJune 2020 - March 2021 (9 months)Cavaillon, FranceDaily Human Resources management for a logistics site with over 100 employees (forklift operators, handlers, administrative staff)Personnel administrative follow-up: new employee declarations, contracts, amendments, absences, medical visits, leavePreparation of variable payroll elements, liaison with the centralized payroll departmentManagement of social relations in collaboration with site management (Works Council, Employee Representatives)Support for operational managers: disciplinary support, interviews, conflict managementOrganization and coordination of recruitment: drafting offers, interviews, onboardingMonitoring of HR indicators: absenteeism, turnover, work accidents, skills=[]
- Bureaux en ligneHR Consultant – Independent Assistant – Administrative & Client SupportHUMAN RESOURCESJanuary 2023 - Today (3 years and 7 months)Venelles, FranceI offer services in:Outsourced HR Management: payroll, contracts, disciplinary procedures, social compliance, SME supportOutsourced client support / customer service: email management, response to requests, administrative follow-up, customer loyaltyAdvanced office tasks: document writing, correspondence, Excel spreadsheet creation, professional formattingDigital communication support: basic social media management (simple content creation, publications),
- PROP'ECOHuman Resources ManagerHOSPITALITYFebruary 2022 - Today (4 years and 6 months)Marseille, FranceManagement of over 150 multi-site employees (recruitment, contracts, payroll, disciplinary, medical visits, etc.Payroll, absence and time tracking managementSocial compliance (mandatory health and safety document, single document, staff register, occupational health…)Support for sector managers and management on all HR and legal mattersDevelopment of HR dashboards: payroll costs, absenteeism rates, overtime hoursKey results:📌 80% reduction in payroll errors in 6 months📌 Structuring of all internal HR processes📌 Support for management in complying with labor law and social obligations
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Education
- BACHELOR DIGITAL RHÉcole COMPTALIABACHELOR DIGITAL RH
- BAC Accounting, Administrative, and CommercialLycée CAUCADISBAC Comptabilité, Administratif et Commercial