Freelancer profile translated to English.

Description

🔍I have over 25 years of experience in project and team management in international pharmaceutical and tech organizations (AstraZeneca, Cegedim, Veeva). I also have several years of experience in professional mentoring and coaching.

I will support you in optimizing your processes, systems, and talents so that they are commensurate with your investments.

🚀My professional background has been distinguished by my ability to:

- lead teams,

- orchestrate global projects,

- maintain relationships with demanding clients,

- drive transformational change initiatives,

- optimize processes, systems, and human resources.

📊My expertise covers the entire spectrum of Veeva project management (CRM and Vault PromoMats), including:

- solution evaluation,

- process design,

- conducting needs gathering workshops,

- solution deployment,

- end-user training,

- change management leadership,

- post-launch system optimization.

Throughout this journey, I have collaborated with multidisciplinary departments such as Business Units, Marketing, IT, Regulatory, Medical, Legal, and Human Resources.

Results-oriented, I enjoy contributing to solving complex situations and always strive to keep my commitments.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 10km)

Laboratoires Roche
Support for a team specialized in operational marketing
PHARMACEUTICALS INDUSTRY
March 2024 - Today (2 years and 3 months)
Boulogne-Billancourt, France
🤝Support for a team of new product specialists on the following topics:
- briefing and challenging marketing agencies
- promotional document validation process
- Vault PromoMats and Google Suite tools
- facilitating remote meetings
- time and priority management
- individual coaching using the DISC model
Veeva systems
Senior Customer Success Manager
SOFTWARE PUBLISHING
April 2018 - June 2023 (5 years and 2 months)
Paris, France
🏆Customer pharmaceutical groups retention by optimizing the CRM systems used, with the goal of increasing their ROI.

Sharing best practices by organizing client forums and workshops (satisfaction rate 8.8/10).

Promoting new solutions that maximize client investment value (monthly webinars on new versions).

Supporting user adoption acceleration through an 8-step methodology.

Clients: Allergan, Bayer, Pfizer, Pierre Fabre, Sanofi, Servier, UCB
Change Management Change Management CRM Veeva Pharmaceutical Industry English Adoption Client Relations Workshop Facilitation
Veeva Systems
Senior Business Process Consultant
SOFTWARE PUBLISHING
December 2015 - April 2018 (2 years and 4 months)
Paris, France
🌐Optimization and globalization of business processes, particularly promotional document validation processes, from creation to validation by internal teams and ANSM (in France), using the Vault PromoMats tool.

🌍Consulting on governance strategies.

Clients: Bayer, Biogen, Allergan, Pierre-Fabre
Business Process Management Consulting CRM Pharmaceutical Industry Veeva Vault PromoMats English Client Relations