Freelancer profile translated to English.
Back to original languageAbout Caroline
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ONE PILOTIndependent Customer Service AgentAugust 2025 - Today (10 months)Freelance customer service agent at One Pilot, with Decathlon as the main client, I manage the entire remote customer relationship.
- Handling incoming requests (phone & email) with rapid needs analysis and personalized solution proposals
- Managing order tracking, deliveries, returns, and complaints
- Resolving sensitive situations and managing dissatisfied customers with professional, empathetic, and solution-oriented communication
- Contributing to customer loyalty through responsive and high-quality service
- LUNAÏCASelf-employed in artisanal decoration creationARTS AND CRAFTSMay 2021 - Today (5 years and 1 month)
- Create the website, communicate on various social networks
- Fulfill custom orders
- Track order shipments
- Meet clients directly at creator markets
- CIAS LUZARCHESAdministrative assistant in civic serviceJanuary 2020 - July 2020 (6 months)
- Welcome the public with kindness
- Perform administrative tasks while respecting deadlines
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Education
- 100% online Customer Care TrainingGENERATION FRANCE2025Formation Customer Care 100% en ligne
Categories
- Other