About Caroline
French
Native or bilingual
Experience
- ONE PILOTIndependent Customer Service AgentAugust 2025 - Today (10 months)Freelance customer service agent at One Pilot, with Decathlon as the main client, I manage the entire remote customer relationship.
- Handling incoming requests (phone & email) with rapid needs analysis and personalized solution proposals
- Managing order tracking, deliveries, returns, and complaints
- Resolving sensitive situations and managing dissatisfied customers with professional, empathetic, and solution-oriented communication
- Contributing to customer loyalty through responsive and high-quality service
- LUNAÏCASelf-employed in artisanal decoration creationARTS AND CRAFTSMay 2021 - Today (5 years and 1 month)
- Create the website, communicate on various social networks
- Fulfill custom orders
- Track order shipments
- Meet clients directly at creator markets
- CIAS LUZARCHESAdministrative assistant in civic serviceJanuary 2020 - July 2020 (6 months)
- Welcome the public with kindness
- Perform administrative tasks while respecting deadlines
Recommendations
Be the first to recommend Caroline
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- 100% online Customer Care TrainingGENERATION FRANCE2025Formation Customer Care 100% en ligne
Categories
- Other