You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Caroline FoussetteCF

Caroline Foussette

Transition Manager | FM & Operational Steering

€889/day
Lyon, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Caroline

Expert in operational recovery and structuring with over 20 years of experience in multi-site management and FM contract steering.

My expertise:
- Recovery of struggling FM contracts
- Operational steering and multi-site coordination
- P&L optimization and financial performance
- Process structuring and governance
- Management of multidisciplinary teams (up to 120 employees)

My results:
- Recovery of a regional FM contract in crisis: successful client reconquest, contract renewal for 3 years
- Financial recovery of an agency: +150% net profit in the first year
- 100% client retention
- Margin targets achieved on my business units for 10 consecutive years

I intervene effectively in urgent and transformation contexts.

Process culture, field approach, and measurable results.

Based in Lyon. Available immediately
  • Spanish

    Basic

  • English

    Conversational

  • French

    Native or bilingual

Can work on-site
Lyon (up to 50km)

Experience

  • Groupe ARMONIA
    Regional Activities Director
    January 2023 - April 2024 (1 year and 3 months)
    Lyon, France
    Recovery mission for a National Key Account FM Contract Context: urgent intervention on a multi-service FM contract in crisis: demobilized teams, team leader turnover, breakdown in client relations, operational and financial process failures. *Diagnosis & structuring: implementation of intervention tracking, quotes, control, and invoicing, and takeover of deliverables *Governance: creation of operational, quality, and financial KPIs with RMA *Provider coordination: review of relationships, clarification of contractual commitments *Financial management: complete cleanup of billing *Client reconquest: restoration of trust through field presence and close team support Redesign of the operational model for 80 multi-sector sites for the South-East and South-West regions (Revenue €4M - 120 employees) *+6 points of margin in 6 months • * Deployment of quality and compliance standards: +15% customer satisfaction *Management of regional executive committees and strategic reporting to Management
    Team Management Process Optimization Customer Service Cost Reduction Profitability Increase
  • CHARLESTOWN / Groupe ISS puis Groupe ARMONIA
    Director of Lyon and Marseille Agencies
    January 2008 - January 2023 (15 years)
    Corporate welcome and events.
    Management of 2 agencies: combined revenue of €4.5M, 70 clients, 90 field employees Organic growth: +20% revenue in Lyon, +40% in Marseille over 5 years Margin targets achieved 100% for 10 consecutive years Record client loyalty: 100% retention rate in 2022 Change management post-integration of ISS then Armonia Group (processes, HR digitalization)
  • CHARLESTOWN
    Director of Event Operations
    HUMAN RESOURCES
    January 2002 - January 2008 (6 years)
    Paris, France
    National management of the event activity (Revenue €8M, 500 field employees) Supervision of 20 permanent employees and management of international key accounts Deployment of quality standards and margin optimization

Recommendations

Be the first to recommend Caroline

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master 2 Information and
    Université de Paris Panthéon-Assas
    1995
    Master 2 Information et
  • Master 1
    Sup de Pub Paris - Groupe INSEEC
    1994
    Master 1

Skill set

Categories