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Caroline FournierCF

Caroline Fournier

Supermalter

👉 Product Lead | Strategic Design and Impact

€700/day
7 projects
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Caroline

I help organizations transform complex challenges into clear, useful, and sustainable services.

As a product coach within the beta.gouv ecosystem for 6 years, I've worked on high-stakes projects in the public sector and impact-driven environments.

At the intersection of strategic design and product, I support the framing, structuring, and development of digital services, with a particular focus on their real utility and longevity.

I intervene upstream to clarify issues, align stakeholders, and lay solid foundations. Then, I support teams in implementation, working on both product choices and collective dynamics.

As a Gestalt practitioner, I integrate an approach focused on relationships, tensions, and decision-making processes — especially in contexts where complexity is both human and organizational.

My approach is based on:

— A capacity to navigate complexity and make it actionable
— A systemic view of projects and organizations
— A strong demand for the utility of the designed services
— Attention to the conditions of cooperation and team work

In parallel, I am co-founder of the youth publishing house “On ne compte pas pour du beurre,” which publishes books contributing to more inclusive and contemporary representations. This project is part of a public interest initiative, at the crossroads of publishing, cultural mediation, and public policies for access to reading and the fight against discrimination.

“We will only be able to draw the simple well after a thorough study of the complex.” — Gaston Bachelard
  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Beta Gouv - Octo
    Coach and Designer
    PUBLIC SECTOR
    October 2021 - Today (4 years and 10 months)
    Paris, France
    https://infomedicament.beta.gouv.fr/
    https://france-chaleur-urbaine.beta.gouv.fr/
    https://monsuivisocial.incubateur.anct.gouv.fr/
    https://domifa.fabrique.social.gouv.fr/
    Communication Strategy Content Marketing Design Thinking Lead UX Coaching Art Direction User Experience Design
  • Happy Dev
    Service Designer
    DIGITAL AND IT
    March 2017 - Today (9 years and 5 months)
    Paris, France
    Human resources, sports, mass retail, education sectors, etc.
    Design Thinking Branding Art Direction User Experience Design
  • KLEE GROUP
    Art Director
    DIGITAL AND IT
    March 2016 - January 2019 (2 years and 10 months)
    Paris, France
    Artistic direction for Klee Group, BnF, Paris City Hall, Ministry of Territorial Cohesion...
    Art Direction

Reviews

5.0

Out of 1 rating

F

Florence

France Chaleur Urbaine

Reviewed on 5/22/2025

I highly recommend Caroline, having worked with her for over 3 years on the French government startup France Chaleur Urbaine, where I was the intrapreneur. Caroline significantly contributed to the startup's success. She guided me in defining the service strategy, demonstrating an impressive ability to quickly and keenly understand the challenges, and to propose innovative and consistently relevant ideas to grow the service's impact (whether in terms of features, communication, deployment...). Another great quality of Caroline is her constant attentiveness and empathy towards others. Furthermore, Caroline has always shown great dedication and availability in her work. Finally, she also possesses design skills, which were particularly useful for creating attractive tools and materials that also contributed to the startup's success.

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Education

  • Design thinking
    laptop
    2016
    Formation au Design Thinking et Sprint Design au Laptop
  • Master of Science and Technology
    Paris 8
    2000

Certifications

Skill set

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