Caroline Dante

🛒 B2B Customer Relations/Portfolio Management Personalized follow-up of 50+ clients (purchasing groups, wholesalers, retailers), with a focus on loyalty and dispute resolution, transferable skills to individual client support. Development of commercial and customer relations strategies, with an approach centered on trust and advice. 🧾 Commercial Administration Process optimization (creation of standardized response templates, reducing processing time by 15%. Implementation of systematic delivery tracking, increasing the delivery resolution rate by 30%. Implementation of a dispute dashboard: 100% reimbursement for lost/undelivered products. Estimated savings: €7000/year. Invoice entry, dispute management, ledger follow-ups... Tools: Sage X3, Ciel. 📢 Marketing & Communication • Creation of visual aids (Canva, Venngage) and social media content, website, partnerships. 👩‍ Supervision and training of new employees (including 1 continuous material handler), as the longest-serving referent. Systematic validation of orders, logistics operations, and processes, reducing errors by 15% and ensuring smooth and compliant execution.

✈️ Full immersion for 13 months. Fluent spoken English. Au Pair: 6 months. Waitress: 3 months.

💶 Purchase/Sales Flow Management Elaboration and submission of price offers to clients and suppliers. Conducting negotiations with suppliers and clients to obtain the best terms.