Freelancer profile translated to English.
Back to original languageAbout Caroline
Hello.
I am a transition manager and an expert in launching new operations. I offer you my know-how acquired through experiences in France and internationally. Dynamic and versatile, with proven experience in managing complex projects in multicultural environments, I assume short-term executive responsibilities, lead new business launches, and improve processes to optimize the overall performance of organizations. I have a results-oriented approach and a capacity to generate innovative solutions.
Whether you are a fast-growing start-up or a large group undergoing transformation, I bring you pragmatic and agile solutions tailored to your specific challenges.
English
Native or bilingual
Armenian
Conversational
Spanish
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 10km), Nice (up to 10km)
Experience
- ORANGEInterim Operations DirectorTELECOMMUNICATIONSOctober 2019 - December 2021 (2 years and 2 months)Mayotte, MayotteLed a two-year acceleration plan, focusing on improving profitability and customer experience. The operator moved from N°3 to N°2 in the mobile segment.Managed the monthly Steering Committee.Managed distribution contracts with partners and the legal department.Audited the call center, implemented weekly monitoring, proposed and implemented a new organization to optimize customer satisfaction.Improved P&L by redesigning the content of prepaid kits.Researched and contracted a service provider for contract archiving in compliance with legislation.Established monthly meetings with technical teams to present the marketing and communication plan and discuss issues encountered in the field.Managed the local trade marketing agency.Optimized communication campaigns in coordination with Orange Reunion and the communication agency in Reunion.Developed job descriptions and proposed an organization to manage the territory.Implemented and optimized, in collaboration with the Reunion IT team, a prepaid customer identification tool for legal compliance.Optimized the supply chain.Evaluated the challenges and impact of fiber deployment for distribution in Mayotte.
- Ethio TelecomCommunication ConsultantTELECOMMUNICATIONSOctober 2017 - January 2018 (3 months)Addis-Abeba, EthiopiaAnalysis of 360° communication, organization of focus groups to evaluate all brand attributes, recommendation of positioning, visual identity, strategy, and communication plan, website redesign.
- Friends of GyumriCommunication ConsultantCIVIC AND SOCIAL ORGANIZATIONSSeptember 2018 - March 2019 (6 months)Gyumri, ArmeniaObjective: Promote the city's tourist appeal by focusing on its artistic richness.Organized meetings with artists to unite them around the project; Created a website and a Facebook page. Worked with authorities for a request to be inscribed on the UNESCO World Heritage list.
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Education
- Eco-Fi major in MarketingSciences-Po Paris1983cursus d'école commerciale
- Product design and interior architectureCreapole2005Design produit et architecture intérieure, commerciale et scenographique.