Freelancer profile translated to English.
Back to original languageAbout Caroline
I help design teams stay motivated, organized, and performant by temporarily taking over from their manager, during any period of absence or transition.
I work with scale-ups, mid-sized companies, or large corporations to:
- Ensure continuity of design & CX management
- Maintain team engagement
- Structure working methods
My approach is pragmatic, human, and collaborative: I listen, clarify, facilitate, and encourage co-construction. I always adapt my support to the team's maturity and ensure a smooth handover after my departure.
In addition to transition management, I offer operational expertise:
- Strategic Design : product vision, project scoping, user journey mapping, co-design workshops, prioritization, and batching.
- User Research : interviews, usability testing, surveys, field immersion, shadowing, and experience safaris.
- Interface Design : audit and benchmarking, information architecture, wireframes, functional specifications, UI oversight, and liaison with development teams.
In all cases, I provide rigorous managerial or operational support, always aligned with the organization's business objectives and product culture.
French
Native or bilingual
Can work on-site
Tours (up to 10km), Paris (up to 10km), Orléans (up to 10km), Poitiers (up to 10km), Angers (up to 10km)
Experience
- IndépendanteTransition Manager I Head of Design & CXJanuary 2024 - Today (2 years and 5 months)Tours, FranceMy key skills:
- Team Management (2 to 10 people)
- Strategic Design
- Customer Journey Design
- Workshop Facilitation
- Qualitative User Research
- Priority Management
- Production Monitoring and Challenge
- Recruitment and Onboarding
- Université de toursUX Design LecturerOctober 2022 - January 2023 (3 months)Blois, FranceTheoretical and practical courses taught in the professional degree program "Digital Professions, UX2I (User Experience Integration Interface) track" at IUT Blois- Theoretical sessions in full class (30 students)- Practical sessions in half-class (15 students)Modules covered:- UX Fundamentals- Audit and Benchmarking- Ideation and Co-creation- User Testing
- Monoprix Online / Sarenza / monoprix.frLead & Manager UX/UI — Customer ExperienceJuly 2018 - February 2023 (4 years and 7 months)Clichy, FranceNovember 2022 – February 2023➡️ Head of Customer eXperience at Sarenza (following the brand's sale by Monoprix to the Beaumanoir group)
- Management of a multidisciplinary team: UX Design, UI Design, Web Analytics, E-merchandising
January 2021 – November 2022➡️ UX/UI Manager for Monoprix and Sarenza- Recruitment and management of a team of 8 designers
- Structuring the UX/UI department: defining processes, rituals, and methods
- Supervision of the creation, deployment, and evolution of the Monoprix & Sarenza Design Systems
- Project planning and staffing, methodological support
- Coaching, mentoring, and challenging design production
July 2018 – January 2021➡️ Lead UX for Monoprix and Sarenza- Context analysis, UX audit, and market benchmarking
- Preparation, conduct, and reporting of user interviews and tests
- Preparation and facilitation of co-creation and ideation workshops
- Creation of wireframes and interactive prototypes
- Production monitoring: mockups and integration
- Management of one UX Designer and one intern
Recommendations
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Education
- IMAC Engineering Degree: Image Multimedia Audiovisual CommunicationEcole d'ingénieurs IMAC2012La seule formation publique d'ingénieur alliant arts et sciences. Associant esprit créatif à compétences scientifiques, l’IMAC forme des professionnels dans les domaines du web, du multimédia, de l’audiovisuel, de la communication.
- DUT SRC: Services and Communication NetworksIUT du Puy en Velay2009DUT SRC (Services et Réseaux de Communication) — aujourd’hui appelé MMI (Métiers du Multimédia et de l’Internet)