About Caroline
Lead User Researcher
- Structuring UX Research and making the practice grow in the company
- Research planning
- Research conduction (interviews, in situ observation, survey, concept test, card sorting, moderated usability testing, analytics, AB testing)
- Analysis and activation
- Training and teaching 20 research projects managed (digital products, physical products, services and experiences)
More than 250 user interviews and tests conducted Teaching Lead User Researcher and Mentor @Academie de la Recherche Utilisateur
In charge of Académie Design Thinking (HEC, Ecole 42, Strate Ecole de Design) for 2 years (2017, 2018)
Taught UX Research to more than 250 students (HEC, HEC MBA, Ecole 42, Strate, CRI) and clients
French
Native or bilingual
English
Fluent
Can work on-site
Paris 19e Arrondissement (up to 50km)
Experience
- RATPLead user researcherTRANSPORTATIONFebruary 2021 - February 2022 (1 year)Paris, FranceUser research et optimisation des process de l'information voyageur pour la RATPEntretiens utilisateurs, parcours dans le métro, priorisation avec key stakeholders
- HaigoLead User Researcher and Program ManagerSeptember 2017 - Today (8 years and 9 months)Île-de-France, FranceLead UX Researcher- Structuring UX Research and making the practice grow in the company- Research planning- Research conduction (interviews, in situ observation, survey, concept test, card sorting, moderated usability testing, analytics, AB testing)- Analysis and activation- Training and teaching 20 research projects managed (digital products, physical products, services and experiences) More than 250 user interviews and tests conducted Teaching Lead User Researcher and Mentor @Academie de la Recherche Utilisateur In charge of Académie Design Thinking (HEC, Ecole 42, Strate Ecole de Design) for 2 years (2017, 2018) Taught UX Research to more than 250 students (HEC, HEC MBA, Ecole 42, Strate, CRI) and clients
- Académie HaigoLead User Researcher and MentorJanuary 2021 - Today (5 years and 5 months)
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Education
- Auditor, Business Administration, Management and OperationsHarvard Business School2016Auditor, Business Administration, Management and Operations
- Master's DegreeEcole polytechnique2015Master's Degree