Freelancer profile translated to English.
Back to original languageAbout Caroline
Having studied in the secretarial field, I have put my experience to the benefit of my clients.
My Specialty ⭐️ :
- Management of customer service & After-Sales Service for e-commerce sites and Customer Loyalty.
- Assistance (File Management/Customer Invoicing/Administrative Organization).
- Data Entry Operator (Public Service Beta.gouv).
- Support: Mobile Applications / Review Management / Responding to user requests.
- Website Updates: SKU / Product Sheet / Product Launch.
I work independently with my IT tools.
I am organized and I like to provide meticulous work.
Do not hesitate to contact me for any further information.
French
Native or bilingual
Spanish
Basic
English
Basic
Remote only
Primarily works remotely
Experience
- MercialysCustomer ServiceJanuary 2022 - December 2025 (3 years and 11 months)Management of the email inbox for Prim Prim customer service:> Responses to emails> Processing customer requests on the Prim Prim application
- La Piraterie Distribution 🏴☠️Versatile AssistantE-COMMERCEJanuary 2020 - Today (6 years and 7 months)Achères, FranceSupplier order managementCustomer service / After-sales serviceProduct creation / LaunchCustomer order managementCreation: EAN / SKU / Product SheetInvoicing
- Caroline BUJOLIVirtual Assistant / Customer Service / After-Sales ServiceE-COMMERCEJune 2019 - Today (7 years and 2 months)Achères, FranceManagement of customer service / Supplier Relations in e-commerce.Inventory managementProcessing incoming emails: Package tracking / Order modification / Personal information modification / Cancellations / Refunds / Product information.Shop: French / UK / US / GERMAN
Reviews
Bastien
Gestion du service client - Bourgeon
Reviewed on 6/2/2026
Caroline is very professional and autonomous. She quickly understood the details of our brand and is proactive in optimizing the system. Very happy to work with her.
J
Julie
Mercialys
Reviewed on 2/1/2023
Simply perfect!
Recommendations
RA
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Education
- BTS ADMINISTRATIVE ASSISTANTESUP CPEA MAISONS LAFFITTE2008
Skill set
Categories
- Other