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Caroline B.CB

Caroline B.

CONSULTANT IN ORGANIZATION & PROJECT MANAGEMENT

€250/day
Molsheim, FR
8-15 years
Administrative Management
Customer Support
Order Management
Email Processing
Writing

Average response time: 1 hour

Freelancer profile translated to English.
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About Caroline

Do you have a thousand things on your mind and nothing is moving forward? I'm the one who arrives, sees what's stuck, and puts everything back in order.

Organization, coordination, administrative management, project follow-up - I take care of what's overflowing so you can focus on what really matters.

Fast, autonomous, and frankly relieved when a system finally works!
Arts and Crafts
Consulting and Audits
Culture
E-commerce
Social Networks

  • English

    Native or bilingual

  • German

    Conversational

  • Spanish

    Basic

Can work on-site
Molsheim (up to 20km)

Experience

  • FLOW2CARO
    INDEPENDENT AUTHOR-ILLUSTRATOR
    ARTS AND CRAFTS
    November 2025 - Today (7 months)
    Creation and complete management of an artistic activity: Editorial concept, illustration, production, digital communication strategy, online and event sales. Autonomous management of all administrative, logistical, and commercial aspects.
    Writing Customer Support Email Processing Social Media Project Management
  • TRIUMPH
    CUSTOMER SUCCESS SPECIALIST
    FASHION AND COSMETICS
    September 2024 - January 2025 (4 months)
    Obernai, France
    Management of a portfolio of key accounts, multi-site coordination with international teams, end-to-end administrative and commercial follow-up. Main contact between clients, French teams, and German partners.
    Order Management Administrative Management Remote Administrative Management Organization and Coordination Customer Order Management
  • PHILIBERT
    CUSTOMER SUCCESS & AFTER-SALES MANAGER
    ENTERTAINMENT AND LEISURE
    September 2019 - September 2024 (5 years)
    Handling a high volume of customer requests, up to 300 emails per day + calls, product advice, order management, and dispute resolution. Complete restructuring of the after-sales department independently over one year: recruitment, onboarding, and training of new employees. Team skill development.
    Email Processing Administrative Management Order Management Customer Support Customer Order Management
Check out Caroline's experience

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Education

  • ACTIV'CRÉA EMERGENCE
    BGE
    2025
    Accompagnement à la création d'entreprise
  • EUROPEAN DIPLOMA OF PROFESSIONAL SKILLS
    ECOLE INTERNATIONALE TUNON
    2008
    Bac+2 Assistanat
Check out Caroline's education

Skill set

Customer Order Management
Social Media
Remote Administrative Management
Organization and Coordination
Project Management
Organization Consulting

Categories