Freelancer profile translated to English.
Back to original languageAbout Carolina
Virtual Assistant | Online Business Management and Customer Service
I am Carolina Martín, a virtual assistant specializing in administrative management, customer service, and eCommerce, with over 7 years of experience helping ethical and sustainable businesses optimize their daily operations.
How can I help you?
- Customer Service: management of inquiries, orders, and support in online stores.
- Administration and Billing: expense control, invoice registration, and document management.
- Digital Platform Management: experience with ERP, CRM, PrestaShop, Shopify, and Amazon Seller Central.
- Process Optimization: efficient organization to make your business run better.
Why choose me?
- I work in an organized, proactive, and transparent manner.
- I adapt to each client, ensuring personalized service.
- Full commitment to projects aligned with sustainable and ethical values.
If you are looking for a professional who manages effectively and is involved in the growth of your business, I will be delighted to collaborate with you. Let's talk!
Spanish
Native or bilingual
English
Conversational
Catalan
Conversational
Remote only
Primarily works remotely
Experience
- VeggieAnimalsHead of eCommerce and Administration at VeggieAnimalsE-COMMERCEJuly 2017 - October 2024 (7 years and 4 months)As head of administration and customer service at VeggieAnimals for the past 7 years, I have managed and optimized the internal operations of the online store. My main focus has been coordinating customer service, resolving order issues, and ensuring all administrative processes were efficient.
- Fundación Igualdad AnimalHead of Administration and Affiliate RelationsCIVIC AND SOCIAL ORGANIZATIONSMarch 2012 - August 2016 (4 years and 5 months)Madrid, SpainAbility to proactively and effectively manage database and system administration, ensuring accuracy and organization. Quality affiliate support, combining communication and empathy skills to provide personalized attention to affiliates. Proficient in administrative tools and software, extensive experience in managing non-profit organizations and handling affiliate procedures.
- Estación Termal Caldes de Boí S.A.Receptionist and Spa GuideHEALTH AND WELLNESSJune 2007 - September 2010 (3 years and 3 months)Caldes de Boi, CT, SpainReceptionist and customer service at a spa center, managing the front desk, coordinating reservations, handling phone calls, and resolving inquiries. Communication and empathy skills are essential for attending to and guiding clients during their stay at the spa.
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Virtual Assistant, Solventa MethodologyMamis Digitales2024Asistente virtual, Metodología Solventa
- PRESTASHOP – Setting up and Managing an Online StoreAULA CARPE DIEM2024PRESTASHOP – Montar y Gestionar una tienda online