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Carol HitillambeauCH

Carol Hitillambeau

Product Owner / Product Designer

On-demand
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Carol

The core of my job lies in analyzing needs for web and mobile applications. As a Product Owner, Product Designer, and consultant for over nine years, I design and manage digital products while engaging in UX (including mockups), API design, and regular communication with various stakeholders.

Beyond this framework and hard skills, I am passionate about the current dynamism around well-being in the workplace—a crucial topic when you spend an average of 9 out of 16 waking hours at work. I place great importance on positive/constructive relationships and various forms of social dynamics, especially in a professional setting. Specifically, I have a particular interest in agile methods (Scrum, Design Thinking, Management 3.0...). Furthermore, I regularly support teams in adopting agility, having previously worked as a Scrum trainer in several institutions.

Accustomed to integrating into new missions, I have developed for each mission at its start:
  • Expertise inskill developmentfor effective andbeneficial integration for allwith a unique onboarding process,
  • A strong capacity for **adaptation to international teams**, facilitating intercultural collaboration;
  • For new projects: the ability to fillProduct / UXroles and boost this dynamic, while awaiting the full assembly of your project team. This includes designing and facilitating Design Thinking workshops, creating UX mockups, writing Themes, Epics, Features, and User Stories, prioritizing features, as well as producing structuring deliverables (roadmaps, product mapping, etc.).
I would be delighted to discuss your needs and brainstorm together on the best way to launch your project.
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Nantes (up to 50km)

Experience

  • VOXALY
    Product Owner
    October 2023 - October 2024 (1 year)
    Nantes, France
    Consultant Product Owner on a new B2B customer portal for organizing online company elections.

    Expertise, Scope, and Context:
    Digitization of the online voting process.

    Role and Actions:
    Skill development in voting processes.
    Requirements gathering and writing US/tickets.
    Prioritization of features, US, and bug tickets.
    Facilitation of agile ceremonies (refinement/sprint planning/retrospective) and other workshops.
    Creation and maintenance of Product Mapping.
    Interface with QA teams or third-party applications.
    Prioritization of QA bugs.
    Reporting > facilitation of the Steering Committee (key dates/risks/decisions).
    Reporting > facilitation of the weekly PO meeting.
    Monitoring and reporting on roadmap adherence.
    Assistance with technical estimation of features by lot.
    Monitoring resource projection (via SP).
    Recruitment.
    Implementation of agile practices.

    Team Size:
    Average of 6: 5 back-end developers, 1 UX designer + 1 UI designer, a QA team, a Scrum Master.

    Tools:
    Jira, Confluence, Excalidraw, Figma, Matomo, Screeb (satisfaction survey tool), Teams.

    Methodologies:
    Scrum
    Agile Method Needs Analysis Scrum User Stories
  • SNCF Gares et Connexions-Nantes
    Product Owner
    TRANSPORTATION
    October 2021 - June 2023 (1 year and 8 months)
    Nantes, France
    • Consultant Product Owner for Gares et Connexions on internal projects - B2E + B2C

    Expertise, Scope, and Context:
    • Management of API development.
    • Usage of Salesforce as a system administrator.

    Role and Actions:
    • Requirements gathering and writing US/tickets.
    • Prioritization of US and maintenance tickets.
    • Prioritization on a shared backlog.
    • Inter-team interfacing (including the data team).
    • Facilitation of agile ceremonies (refinement/sprint planning/retrospective/daily) and other workshops.
    • Product mapping, roadmap.
    • Acceptance testing.
    • Facilitation of steering committees with SNCF business experts and reporting.
    • Writing user manuals.

    Team Size:
    Average of 6: 3 to 4 back-end developers (shared with 2 other teams) + 2 to 4 mobile developers also shared, 1 external UX designer.

    Tools:
    Salesforce, Azure, Jira, Confluence, Miro, Figma, Copado (automated testing), Skeepers (Satisfaction Form).
  • AFONE
    Product Owner
    BANKING AND INSURANCE
    August 2019 - June 2020 (10 months)
    Angers, France
    Consultant Product Owner for AFONE on a neobank project with front-end, back-end, and mobile components - B2B + B2C


    Expertise, Scope, and Context:
    • Mobile application in React Native.
    • Registration / Login.
    • Banking operations (front-end).
    • KYC (digitization of identity documents and proof of address).
    • Bank mobility.
    • Compliance required for creating personal and professional bank accounts on a European scale.
    • First PO to hold the position on the project + agile methodology support.

    Role and Actions:
    • Support in agile methodologies and Jira.
    • Feature prioritization.
    • Writing US.
    • Validation of developed features.
    • Interviews with business experts (compliance and accounting, in particular).
    • Mapping business processes.
    • Retroplanning.
    • Collaboration with the QA engineering team.
    • Coordination and assurance of good cohesion between UX, design, and the development team.
    • Project monitoring.
    • Sprint management.
    • Facilitation of agile ceremonies (stand-up/backlog grooming/sprint planning...).
    • Reporting.
    • Interfacing with partners (e.g., for the digitization SDK).
    • Participation in recruiting a new PO.
    • Benchmarking of neobanks.

    Team Size:
    Average of 11: 3 to 4 back-end developers (part-time then full-time) + 4 to 5 mobile developers, 1 UX designer, 1 web designer.

    Tools:
    Jira, Confluence, Trello, Gitlab, Miro, Adobe XD, Sketch, Invision

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Education

  • Master's Degree in Editorial Web
    University of Poitiers
    2010

Certifications

Skill set

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