Freelancer profile translated to English.

Description

With over 13 years of experience as an in-store optician, then as a technical advisor at Essilor, I have developed solid expertise in customer relations, personalized support, and problem-solving. My career has led me to work both face-to-face and remotely, with a high level of demand and professionalism.

These years have allowed me to acquire:

- Excellent communication skills (written and oral)

- Listening skills and empathy to understand needs and propose tailored solutions

- Organization and rigor in managing files, schedules, and customer follow-ups

- Proficiency in digital tools (Google Workspace, Microsoft Office, messaging, CRM)

- Adaptability to different environments and interlocutors

Currently traveling the world and fully available for remote work, I wish to put my skills at the service of companies seeking a reliable, autonomous, and customer satisfaction-oriented individual.

I can provide, with responsiveness and care:

- Customer support (chat, email, phone)

- Content moderation on social networks and forums

- Virtual assistance (scheduling, email management, file organization)

- Simple writing, transcription, and data entry

Curious, organized, and motivated, I quickly adapt to tools and work methods, and I enjoy contributing to projects where the quality of the customer experience is central.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

ESSILOR FRANCE
LENS TECHNICAL EXPERT
April 2020 - January 2024 (3 years and 9 months)
Advise and inform opticians on the product range / standards / fitting via the technical line. Provide my insight and expertise on adaptation issues encountered by opticians. Expertize lenses. Lead online and in-person training sessions for opticians. Act as technical support for field representatives. Develop the skills of the sales team in agencies. Work in close collaboration with all entities of Essilor France on multiple projects.
Rigor and Autonomy Organizational Consulting Rigor and Precision Problem Solving Clear and Effective Communication
JOHNSON & JOHNSON
REMOTE CONTACTOLOGY TECHNICAL ADVISOR
January 2019 - January 2020 (1 year)
Advise and inform opticians on the product range. Support professionals in their lens fittings and adaptation cases.
OPTICIENNE
MULTI-BRAND STORE
January 2007 - January 2019 (12 years)
Analyze the individual needs of each client attentively and kindly. Advise and support clients in their choice of frames and lenses. Perform eye exams and lens fittings. Lead and motivate the store team.