Freelancer profile translated to English.

Description

I am a virtual assistant specializing in e-commerce site management for over 5 years. I have had the opportunity to work on several back-office platforms such as Shopify, Woocommerce and Prestashop.

I manage customer service from order to delivery for customer satisfaction.

Available, autonomous and totally passionate about the communication profession, I am open to all proposals in order to broaden my skills and share my knowledge.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Votre Assistant Virtuel
Virtual Assistant
TELECOMMUNICATIONS
August 2021 - Today (4 years and 9 months)
- Customer portfolio management
- Customer service Email and chat via Zendesk
- Order and E-commerce site management
- Order tracking via Shopify / Prestashop / WIX
- Website creation
E-commerce Emailing Zendesk Shopify
EXTERNA
Customer Service Attendant
TELECOMMUNICATIONS
February 2019 - Today (7 years and 3 months)
- Customer portfolio management via email and chat / Zendesk - Helpdesk
- E-commerce site management
- Order tracking and management from payment to delivery
- Order tracking via Woocommerce
- E-reputation and customer satisfaction tracking
- Exchange and follow-up with partners and service providers
E-commerce WooCommerce Emailing Communication Zendesk E-reputation Customer Satisfaction Partnership Management