About Carole
English
Fluent
Spanish
Conversational
Malagasy
Native or bilingual
French
Native or bilingual
Experience
- EDFSalesforce Tech LeadENERGY AND UTILITIESMarch 2025 - May 2026 (1 year and 2 months)Toulouse, France**Context**: At EDF, I worked as a Tech Lead on the VEGA project, an initiative to redesign and industrialize business processes on the Salesforce platform. In a multi-Cloud environment with thousands of users and dozens of teams across different technologies, the mission was to ensure the quality of my team's deliverables from the specification phase to production.Tasks and responsibilities–End-to-end technical leadership: design, Apex/Flow development, production deployment via Git/Jenkins–Autonomous technical architecture management: code review, validation, and team development oversight–Development of Apex batch jobs and API integrations with EDF Group's existing systems–Technical and functional acceptance testing, anomaly management, and production deployment via Git/Jenkins**Technical environment**: Apex, Flow, SOQL, Git, Jenkins, Gemini (AI assistant for development support)Challenges encountered & solutions provided–Large data volumes in Apex batch jobs, with a risk of exceeding Salesforce governor limits → Optimization of SOQL queries, use of Batch Apex, and systematic code bulkification to ensure reliability of mass processing–Heterogeneity of existing systems to integrate, making API exchanges complex → During the scoping phase, identified all teams using the API and validated the impact of each change with them–Multiple technical teams working on the same scope → Impact analysis on all subjects and establishment of a communication channel with all other Tech Leads to validate each solution
- FRANCE TRAVAILSenior Salesforce Technical ConsultantPUBLIC SECTORJuly 2024 - March 2025 (8 months)Toulouse, France**Context**: Engaged with France Travail (formerly Pôle Emploi) to implement a CRM tool for managing France Travail's relationships with Companies. Competing with Microsoft and an existing tool, the goal was to demonstrate the feasibility of various business needs and the advantages of Salesforce over other CRMs.Tasks and responsibilities–Configuration and setup of CRM Analytics & Marketing Cloud–Design of business-focused dashboards for managing company relations–User support and defense of the Salesforce solution to stakeholders–Continuous adaptation of the solution to evolving business needs–End-to-end development management, coordinating business and technical teams from acceptance testing to production deployment**Technical environment**: CRM Analytics, Marketing CloudChallenges encountered & solutions provided–Resistance to change from some stakeholders accustomed to the legacy tool → Organization of demonstration and co-construction workshops for dashboards to promote adoption and highlight the solution's added value
- SBM OffshoreSenior Salesforce Technical ConsultantENERGY AND UTILITIESMay 2024 - July 2024 (2 months)Toulouse, France**Context**: Short-term assignment with SBM to structure and formalize business requirements for reporting, and to set up the initial CRM Analytics reports and dashboards for activity monitoring.Tasks and responsibilities–Gathering and documenting business requirements–Setting up CRM Analytics reports and dashboards–Presenting the solution to end-users and managing feedback**Technical environment**: CRM AnalyticsChallenges encountered & solutions provided–Initially ill-defined business requirements, making functional scope definition difficult → Conducted iterative scoping workshops with interim mock-up reviews to progressively validate expectations
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Education
- Master 2 MIAGEUniv. Toulouse2014Master 2 MIAGE
- Master SIIOUniv. Toulouse2013Master SIIO
Certifications
- AI AssociateSalesforce
- Data CloudSalesforce2025
Skill set
Categories
- Other