About Carole
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Experience
- OFFICE DE TOURISME DE RUEIL MALMAISONExecutive DirectorSeptember 2023 - September 2024 (1 year and 1 month)Rueil-Malmaison, FranceOperational management of the Rueil Malmaison tourist office- 1 million euros budget (operation & investment)- Recruitment and management of a team of 4 people and a shop City's tourism strategy: analysis of attendance and strengths and weaknesses of the activity since 2018.- Development of new tourist routes: Impressionist Route along the Seine, Escape game, Corporate rallies via Baludik- Marketing strategy to target audiences: Seniors, Schools, Residents of Rueil, partners Implementation of new tools and procedures:- Redesign of the website, on wordpress (www.rueil-tourisme.com)- CRM piloting on Odoo- Implementation of online payment for ticketing- Social media strategy- Emailing via Brevo Administrative & Finance- Writing activity reports- Writing budgetary orientation debates and deliberations- Participation in the closing of the management account and administrative account- Preparation of management committees
- GLORYTHEORY STUDIOMarketing Consultant - Brand ManagementE-COMMERCESeptember 2015 - Today (10 years and 9 months)Paris, FranceSince 2025 -DOMAINE BRETON
- Total redesign of the Eshop on Shopify
- Strategic recommendations & implementation of a monitoring dashboard
- Online special operations
- CRM strategy
- Meta campaign management
- Implementation of the Epaulé Jeté club
Since 2025 -LA PELUCHERIE- Ecommerce Strategy: KPI analysis, objectives and implementation of marketing activations
- Meta campaign management
2024-2025 -LOUISE HENDRICKS & ALEXANDRA MARGNATSupport in optimizing the Eshop on Shopify and CRM support2016-2021 -ATELIER PAULIN- 360° activation of marketing campaigns (Christmas, Mother's Day, Collab, archive collections...) on the site, social networks, the newsletter in coordination with the production and retail teams.
- Customer Acquisition and Retention Strategy
- Management of the launch of new collections online
- Coordination of UX technical optimizations
- Coordination of the "maternity" project - technical brief, implementation of an acquisition/gifting process
- Logistics management of shipments with the team
- Implementation of Amazon US and Marketplace 24S catalogs.
- KPI analysis and strategic recommendations
- Sales reporting
2020-2021 -OMYDigital Marketing Project Manager- Management of the website redesign
- KPI analysis and strategic recommendations
- Online special operations via Prestashop
- Newsletter
- Management of the media agency for Google and Meta campaigns
2019-2020 -PERSEE PARIS- Coordination and launch of the Eshop via Woocommerce
- Management of marketing campaigns: Newsletter, Eshop promotion
- Implementation of the catalog for the 24S marketplace
2018-2020 -LOLITA LEMPICKA- Management of the website launch, catalog set up via Oxatis
- Coordination of third parties: shippers, logistics factory, payment methods
- SEO/SEA
- Implementation of a "Club Lolita" loyalty program
- Customer service
- Newsletters
- MedicanimalDigital Marketing ExecutiveOctober 2013 - September 2015 (1 year and 11 months)East Commerce, Mineral Point, WI, USAPet Food Industry - In a team of 4 people, I was in charge of 2 websites and responsible of Promotions, Emailing and Social media within a responsive website environment. Focus on : Revenue (2 million per month). KPI optimization per channel. Skills/Tools : Hybris CMS, Advanced Excel, Photoshop, Sailthru, Smart Focus, Qubit, Criteo, Google Analytics• Eshop management- Website content management: Banners, products, flash-sales, promotions optimization- Promotion costs: Relevancy & Accuracy of each promotions funded & not funded- CS & Team communication• CRM- Management and improvement of the weekly campaigns process (6 per week): calendar, topics, design- A/B testing, monitoring, deliverability and work closely with CRM team- Retargeting & Crosselling: pertinent suggestion and monitoring results- Define best practices and increase KPI (open rate, reactivity and conversion rate).• Affiliation & PCW- Make sure that content is up to date- Identification of best performing affiliates and creation of a strategy for each of them: Increase revenue and optimise ROI- Creation & management on a monthly report to follow up affiliates & PCW efficiency• Social Media- Enrich the content on mains social media- Push users's engagement- New social networks: benchmark & best practices- Strategy definition (tone, frequency, content)
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Education
- DEES Visual CommunicationEcole de Design de Bretagne2006
- MASTER 1 Management of cultural projectsGroupe EAC2005