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Carole D.CD

Carole D.

Experienced Change Management Consultant

€800/day
Paris 20e Arrondissement, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Carole

Expert in change management,I have been supportingglobal and multicultural organizations for over 10 years in their transformations, whetherdigital, cultural, or organizational.Convinced that employee engagement is a key factor in the success of a transformation, I define the strategy, implement the levers, and manage the action plan to **sustainably involve and engage teams and stakeholders**. After supporting the Publicis group for over 7 years during the global deployment of **its ERP**, I chose consulting in 2020. Joining firms like Seequalis and then Magellan Consulting, I led major projects that required strong analytical skills, a clear strategic vision, and operational rigor to ensure their success.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris 20e Arrondissement (up to 20km)

Experience

  • Magellan Consulting
    Senior Manager
    CONSULTING AND AUDITS
    September 2023 - Today (2 years and 9 months)
    Change management projects:design of the strategy, implementation of the action plan, and monitoring with clients such as:
    • **TotalEnergies**: deployment of 30,000 Microsoft Copilot licenses globally
    • **BPCE Lease**: deployment of Salesforce within the CBI division, supervision of two consultants
    • **Ingenico**: global deployment of Salesforce functional improvements, supervision of three consultants

    Internal Activities:

    • Management of consultants
    • Training consultants on Generative AI**
    • Practice development: creation of a service offering on Knowledge Management Augmented by Generative AI
    Generative AI Impact Analysis Communication Strategy Training Plan Communication Plan Team Leadership Knowledge Management KPIs Strategic Alignment Educational Paths budget monitoring Co-construction Workshop Change Management Strategy Continuous Improvement Content Writing Structuring Digital Platforms intranet Learning Management System LMS Project Management Change Management Strategy Transformation Support Change Support Impact Analyses Reporting Creation of Communication Support Training Strategy KPI Monitoring webinar organization Project Management Digital Transformation Recruitment Process Knowledge Management
  • Seequalis
    Senior Consultant
    CONSULTING AND AUDITS
    May 2021 - September 2023 (2 years and 4 months)
    Nanterre, France
    Change management projects: design of the strategy, implementation of the action plan, and management:
    • **RATP – IT Department**: structuring of the "Change Management" Unit: purpose, missions, economic model, governance, processes, offer marketing, resources
    • **Accor Headquarters**: outsourcing of IT support with an outsourcing contract. 3,000 employees impacted
    • **Eiffage**: deployment of a chatbot integrated into an ERP / Oracle
    • **Sogetrel Group**: knowledge management strategy as part of the implementation of an Onboarding Digital Workplace and recommendations for tool selection
    *AXA Group Operations(AXA's global Shared Services Center): cultural transformation aligned with the group culture – 8,000 employees

    Knowledge Management Cultural Transformation Digital Transformation Change Management Strategy Support Plan Mission Monitoring Project Management Strategic Alignment Impact Analysis Co-construction Workshop Communication Plan Training Plan Educational Path Continuous Improvement Event Organization Web Content Writing intranet Structuring Digital Platforms Digital Project Management Structuring a Change Management Unit KPI Monitoring Creation of Communication Materials Training Strategy Creation of Educational Materials Digital Project Management Management of Multidisciplinary Teams Management of Complex Projects Communication Strategy Knowledge Management
  • Publicis Groupe
    Change Management Director
    CONSULTING AND AUDITS
    December 2011 - January 2020 (8 years and 1 month)
    Paris, France
    Support employees (80,000) during the global ERP - SAP deployment to support the group's transformation plan.

    Definition of the strategy, deployment, and management of the change management plan in terms of organization, internal communication, training, and employee mobilization

    *Stakeholder alignmenton project objectives and vision

    *Diagnoses and impact analyses(human, organizational, and cultural)
    • **Training**: needs analysis by profession, implementation of educational paths, methodology, content control and simplification, selection and structuring of an LMS platform
    • **Communication**: communication plan, creation of materials (graphic charter, intranet, newsletter, communication kit, video, etc.)
    • **Knowledge Management**: implementation of processes, tools, knowledge sharing and maintenance, community facilitation
    *Management of a global teamand supervision of local and consulting teams
    • **Management and monitoring**: definition of key indicators and reporting to group management and agencies
    • **Budget**: monitoring and management of tenders, recommendations, and contractual formalization with service providers
    Change Management Strategy Action Plan and Monitoring Communication Plan Training Plan Project Management Project Management Budget Monitoring Team Management Event Organization Contract Management Strategic Alignment Recruitment Creation of Communication Materials Content Creation Digital Project Management International Project Management Continuous Improvement Impact Analysis Facilitation of Business Workshops Creation of Educational Paths Creation of Educational Materials Knowledge Management Knowledge Management intranet Structuring a Learning Management System SAP

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Education

  • DUT Communication and Marketing
    University of Strasbourg
    1987

Skill set

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