About Carole
French
Native or bilingual
English
Fluent
Experience
- Magellan ConsultingSenior ManagerCONSULTING AND AUDITSSeptember 2023 - Today (2 years and 9 months)Change management projects:design of the strategy, implementation of the action plan, and monitoring with clients such as:
- **TotalEnergies**: deployment of 30,000 Microsoft Copilot licenses globally
- **BPCE Lease**: deployment of Salesforce within the CBI division, supervision of two consultants
- **Ingenico**: global deployment of Salesforce functional improvements, supervision of three consultants
Internal Activities:- Management of consultants
- Training consultants on Generative AI**
- Practice development: creation of a service offering on Knowledge Management Augmented by Generative AI
- SeequalisSenior ConsultantCONSULTING AND AUDITSMay 2021 - September 2023 (2 years and 4 months)Nanterre, FranceChange management projects: design of the strategy, implementation of the action plan, and management:
- **RATP – IT Department**: structuring of the "Change Management" Unit: purpose, missions, economic model, governance, processes, offer marketing, resources
- **Accor Headquarters**: outsourcing of IT support with an outsourcing contract. 3,000 employees impacted
- **Eiffage**: deployment of a chatbot integrated into an ERP / Oracle
- **Sogetrel Group**: knowledge management strategy as part of the implementation of an Onboarding Digital Workplace and recommendations for tool selection
- Publicis GroupeChange Management DirectorCONSULTING AND AUDITSDecember 2011 - January 2020 (8 years and 1 month)Paris, FranceSupport employees (80,000) during the global ERP - SAP deployment to support the group's transformation plan.Definition of the strategy, deployment, and management of the change management plan in terms of organization, internal communication, training, and employee mobilization*Stakeholder alignmenton project objectives and vision*Diagnoses and impact analyses(human, organizational, and cultural)
- **Training**: needs analysis by profession, implementation of educational paths, methodology, content control and simplification, selection and structuring of an LMS platform
- **Communication**: communication plan, creation of materials (graphic charter, intranet, newsletter, communication kit, video, etc.)
- **Knowledge Management**: implementation of processes, tools, knowledge sharing and maintenance, community facilitation
- **Management and monitoring**: definition of key indicators and reporting to group management and agencies
- **Budget**: monitoring and management of tenders, recommendations, and contractual formalization with service providers
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Education
- DUT Communication and MarketingUniversity of Strasbourg1987