Freelancer profile translated to English.
Back to original languageAbout Carole
After a career in **media, encompassing radio, television, hosting, and voice-over work**, I developed a strong conviction early on: communication is not just about transmitting information; it builds connections, reveals needs, and contributes to a quality experience.
My experience in media in Guadeloupe allowed me to develop skills in communication, hosting, pedagogy, and audience support. I then enriched this background in customer relations and professional coaching, particularly at OMERYS, where I strengthened my expertise in **customer experience**, interaction organization, and skill development.
Over the years, sharing knowledge became a natural calling.
I created PHYGITEAM with a clear ambition: to support professionals, companies, and organizations with concrete, human-centered, and directly applicable methods.
Today, I work in several areas of expertise:
•Professional trainingand workshop facilitation
•Customer relations and experience
•Canvaand creation of professional materials
• Communication and digital tools
• Instructional design and training content creation
My approach combines field experience, active pedagogy, and structured methods to develop immediately usable skills.
Whether it's customer relations, professional communication, creation with Canva, or skill enhancement, my goal remains the same: to transform knowledge transfer into useful, concrete, and lasting results.
If you are looking for a professional who combines pedagogy, customer relations, communication, and operational support, let's connect.
French
Native or bilingual
Spanish
Basic
English
Conversational
Can work on-site
Les Abymes (up to 50km)
Experience
- PhygiteamCustomer Relations & Professional Training ConsultantEDUCATION AND E-LEARNINGJanuary 2023 - Today (3 years and 5 months)Baie-Mahault, GuadeloupeI support organizations in structuring and improving their customer relations, as well as in upskilling teams.Impact: improvement of service quality, professionalization of practices, and strengthening of team autonomy
- Pluton MagazineWriterPRESS AND MEDIAMarch 2017 - Today (9 years and 3 months)GuadeloupeAs a writer for Pluton Magazine, I conducted interviews with various individuals and transformed these exchanges into articles for publication. I was also responsible for researching suitable topics and ensuring the delivery of quality content aligned with the journal's editorial line.
- OmérysCustomer Service SupervisorCONSULTING AND AUDITSJanuary 2012 - Today (14 years and 5 months)Les Abymes, GuadeloupeAs a customer relations center supervisor, I guide the team in managing calls, handling requests, and providing technical assistance. I ensure overall service quality by coordinating operators and integrating temporary staff, especially apprentices. Although I no longer handle incidents directly, I oversee all agents, guaranteeing efficient management of all situations.
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Education
- Design and facilitate training with active pedagogyCanva EssentialsConcevoir et animer une formation avec une pédagogie active
- Activity Declaration Number (NDA)Numéro de déclaration d'activité (NDA)