Freelancer profile translated to English.

Description

Administrative assistant with 8 years of managerial experience in the medico-social sector.

**My specialties**:

Complete administrative management (scheduling, invoicing, client follow-up)
Organization and optimization of procedures
Community management and content creation (Facebook, Instagram)

**My approach**: I free up your time so you can focus on growing your business. Quick intervention, rigorous organization, transparent communication.

My clients save an average of 5 hours/week thanks to my support.

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Keywords:

Secretarial, scheduling, invoicing, social media, content, Canva, organization, process, client follow-up, team management, community manager, administrative assistant.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Floirac (up to 15km), Floirac (up to 15km), Bordeaux (up to 15km), Langon (up to 15km), Libourne (up to 15km)

Chloé SENA
Virtual Assistant: Management and scheduling of social media posts
SOCIAL NETWORKS
March 2025 - Today (1 year and 5 months)
**Objective**:

Inform prospects, clients and generate sales.

**Mission**:
Creation and writing of social media posts (Facebook, Insta).
Scheduling posts for continuous visibility.
Use of impactful visuals to boost engagement. (Carousels, Reels)
Social media Planning Canva Creative Sense of organization
AIDE@VENIR
Quality and User Relations Director
MEDICAL
August 2015 - October 2023 (8 years and 2 months)
Positions:

2015: Sector Coordinator
2018: Sector Manager
2020: Agency Director
2020: Quality and User Relations Director

Objectives:

Organize and coordinate home interventions, ensuring they meet the needs of beneficiaries.
Supervise teams providing home help and care services.
Ensure the smooth operation, quality, and development of the home care structure by guaranteeing the continuity, safety, and quality of services to beneficiaries, while ensuring optimal management of human, financial, and material resources, in compliance with current regulations and the values of the medico-social sector.

**Missions**:
Development and management of schedules, monitoring and compliance with working hours.
Responsible for the organization and management of home help activities, team management, and the organization and smooth running of home interventions.
Guarantee the quality and continuity of service.
Supervise and support teams providing home help and care services
Guarantee the well-being and safety of individuals in their homes, while contributing to the peace of mind of their families.
Assess the needs of accompanied individuals
Organize and supervise home interventions and guarantee their quality.
Manage and lead home help teams, supervise their interventions, manage their intervention schedules and replacements.
Responsible for administrative management and file tracking,
Participate in the development of service projects as part of the development of their structure.
Management of customer complaints
Creation of communication materials

-> Participation in the deployment of the self-organization model in companies, Customer orientation
Administrative management and organization Customer service Social media Knowledge sharing Quality management
Vie et Santé
Sector Coordinator
HEALTH AND WELLNESS
August 2012 - August 2015 (3 years)
**Objective**:

Organize and coordinate home interventions, ensuring they meet the needs of beneficiaries

**Missions**:
Development and management of schedules,
Coordination of intervention teams,
Representation of the structure with partners.
Ensure the quality of services provided
Ensure beneficiary satisfaction.
Administrative management and organization Entry of quotes and invoices Data entry Customer service organization