About Carmen
German
Native or bilingual
English
Conversational
French
Basic
Experience
- EnBWSenior User Experience Designer & ConsultantENERGY AND UTILITIESApril 2024 - December 2024 (8 months)Köln, GermanyCreation of user journeys and library components in the areas of self-service, cancellation, and winback.
- Vodafone GmbHSenior User Experience Designer & ConsultantTELECOMMUNICATIONSOctober 2007 - April 2023 (15 years and 6 months)Düsseldorf, GermanyStarted in 2007 as Usability & Web Content Manager and continued until 2023 as Senior UX Designer and Consultant, a long collaboration that covered almost all facets of digital product development.The projects ranged from consumer sales pages to enterprise self-service portals, in changing teams of permanent employees and freelancers. I developed concepts and prototypes at a high-level, conducted user research and testing, and simultaneously worked in high-performing agile delivery teams.
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