Freelancer profile translated to English.

Description

Freelance Customer Support Specialist with experience in remote customer support, primarily through phone calls.

I also have experience in a salaried position in customer service, including handling incoming calls and emails, as well as customer file follow-up.

Accustomed to dynamic environments, I am comfortable managing customer relationships across different channels (phone, email, and tickets), with a focus on service quality and efficient request resolution.

Trilingual:

French (fluent)

Spanish (native)

English (fluent)

Available for freelance assignments in:

Customer Support (phone, email, chat)

E-commerce customer service

Customer experience

Remote operational assistance

Organized, rigorous, and comfortable with remote work, I quickly adapt to team tools and processes.

Industry field of expertise

Languages

French
Fluent
Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Customer Support Agent
E-COMMERCE
December 2025 - Today (6 months)
Effectively resolve customer issues for Decathlon, ensuring fast, efficient, and quality service.

My role involves analyzing user requests, identifying their needs, and providing clear and appropriate responses while adhering to the client's internal procedures. I mainly handle incoming tickets, ensuring a high level of customer satisfaction throughout the resolution process.

I handle various types of requests, including questions related to orders, products, deliveries, or returns. My goal is to provide a precise and quick response, while ensuring professional and supportive communication.

Through this experience, I have developed strong skills in remote customer relationship management.
Customer service orientation email support Listening and adaptation Customer Experience smile
FLOWRETTE
Freelance Florist
RETAIL (SMALL BUSINESS)
June 2025 - June 2025
Lille, France
On-site creation of personalized bouquets for Pop-up customers. Advice and guidance for customers in choosing flowers.
Knowledge of dried and stabilized flowers Listening and adaptation Customer service orientation Creativity and artistic sense smile
Soliflora Studio
Studio of unique & sustainable creations
ARTS AND CRAFTS
April 2024 - Today (2 years and 2 months)
✨ After professional experiences in banking reception, customer support, and accounting, I launched and developed my own floral studio specializing in dried and stabilized flowers.

🌿 This entrepreneurial adventure, consolidated since 2024, has allowed me to strengthen my skills in several areas:

🤝 Customer relations & satisfaction: personalized advice, loyalty building
📑 Administrative management & order tracking
📦 Organization & project management: creation, logistics, workshops
💻 Digital communication & e-commerce: Shopify, Etsy, social networks
Customer satisfaction Customer service orientation Knowledge of dried and stabilized flowers Customer Experience