Freelancer profile translated to English.

Description

I specialized in the development lifecycle of a SaaS, acting as a bridge between design and development. My responsibilities included:

User-Centered Design: Improving user interfaces (UI) and navigation experience (UX) based on usage data.
Workflow Optimization: Identifying bottlenecks in internal processes, implementing improvements that reduced delivery times.
Quality Assurance (QA): Executing functional and regression tests, ensuring software reliability before each deployment.

Industry field of expertise

Languages

English
Fluent
French
Basic
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Optimind
SaaS Quality Assurance and Improvement
June 2025 - June 2026 (1 year)
Madrid, Spain
UX/UI: Redesigned onboarding flows, achieving a decrease in the abandonment rate during registration.
Workflow: Automation of repetitive tasks within the development team, improving collaboration between departments.
Testing & QA: Implemented continuous integration tests, detecting 95% of bugs in early development stages.
User Testing
Qvantel
Solution Manager - Business Analyst
TELECOMMUNICATIONS
January 2023 - January 2024 (1 year)
Madrid, Spain
• ● Led functional analysis for operators such as MasMovil, Etisalat Egypt, and CNT Ecuador.
• ● Coordinated 10 business evolution and commercial catalog projects.
• ● Defined, validated, and documented functional requirements.
• ● Coordinated between business, operations, and development.
• ● Participated in functional testing, validation of deliverables, and deployments.
• ● Launched 2 new commercial portfolios.
Business Analysis Solution Manager
Qvantel
Incident Manager
TELECOMMUNICATIONS
January 2018 - January 2023 (5 years)
Madrid, Spain
• ● Comprehensive management of critical incidents and operational requests.
• ● Prioritization, tracking, and escalation to specialized technical teams.
• ● Continuous compliance with contractual SLAs and KPIs.
• ● Progressive reduction of the incident backlog from over 150 open cases to zero backlog.
• ● Reporting and cross-functional coordination with international teams.
Incident Management Consulting