Freelancer profile translated to English.
Back to original languageAbout Carmen
Consultant and Project Manager with a pragmatic and innovative approach focused on achieving results and client satisfaction.
Extensive experience of +15 years in numerous growing industries internationally (Europe and Asia).
My background in various industries is accompanied by exceeding objectives and full client satisfaction.
Projects have been in a wide variety of areas, such as Customer Experience, Business Development, Digital, Operations....
Additionally, Coach and Strategic Intervener is my other facet that complements, with a focus on people and teams.
Shall we talk and I'll tell you more?
Spanish
Native or bilingual
English
Native or bilingual
French
Native or bilingual
German
Conversational
Can work on-site
Madrid (up to 50km)
Experience
- Principal Consultant - Project ManagementBusiness Principal ConsultantJune 2020 - Today (6 years and 1 month)Madrid, SpainAutomotive Industry, Customer Experience and Quality:• Delivered digital breakthrough tool at Client Pan-European scale with Agile methodology, skills=[]
- Renault-Nissan Consulting UKPrincipal Consultant (International)January 2017 - June 2020 (3 years and 5 months)Europe• Digital transformation for Customer Quality client's department in collaboration with in-house IS to design and develop a platform for both dealership staff and Fieldforce - as Product Owner and Scrum Master, skills=[]
- Renault-Nissan Consulting UKSenior Consultant (International)April 2015 - December 2016 (1 year and 8 months)EuropeManagement Consulting - Operational Excellence - Transformation program• CMS platform implementation for dealership processes (NAE)• E-learning modules design and development (NAE)• Dealership processes material development (NAE)• Complexity reduction analysis on daily processes and relieve employees non added-value activities and burdens (Renault), skills=[]
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Education
- Life CoachJSCS - Jay Shetty Certification School2020Life Coach
- ACTP, CoachDESTINO Escuela de Coaching Integral2020ACTP, Coach
Certifications
- C.H.O. – Chief Happiness OfficerCREANTUM2021
- Licensed Practitioner of Neuro-Linguistic ProgrammingTHE INTERNATIONAL SOCIETY OF NEURO-LINGUISTIC PROGRAMMING LIMITED2021