Freelancer profile translated to English.
Back to original languageAbout Carmen
Tech expert with over 10 years of experience in software development project management, AMOA (IT project management assistance), and digital transformation support. I work with organizations looking to optimize and digitize their business processes, ensuring coordination between functional and technical teams.
My role covers the entire project lifecycle: scoping, requirements gathering, specification writing, development monitoring, testing management, and change management.
My entrepreneurial background and experience in various environments have allowed me to develop a pragmatic, results-oriented approach to support companies in their performance and innovation challenges.
Currently completing a dual Master's and MBA degree at Université Paris Dauphine - PSL and IAE Paris Sorbonne, through continuing education, I am refining my strategic leadership skills to consolidate my experience and academic framework.
I am available for assignments within consulting firms, IT service companies (ESN), or companies undergoing transformation. I will bring my ability to align strategy and operational performance in complex or multicultural environments.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Bordeaux (up to 10km), Lyon (up to 10km)
Experience
- TRANSTECH MANAGEMENTIT Business Unit Director, Outsourcing and Managed ServicesDIGITAL AND ITFebruary 2025 - August 2025 (6 months)Abidjan, Côte d’IvoireContext:Consulting mission as Head of IT Outsourcing & Managed Services Business Unit in a company specializing in IT management outsourcing, cybersecurity, and technical support for SMEs.Management:
- Managed teams of 5 employees,
- Business development for a portfolio of 5 to 10 accounts.
Achievements:- Implemented an IT master plan and processes for Business Unit management,
- Structured ITSM activities (ISO 27001, ITIL), continuous improvement, and implemented SLAs.
- Ticket monitoring, support management, and operational performance steering.
- Facilitated technical committees with clients and coordinated technical resources.
- Change management and strategic support for clients in their digital transformation and IT infrastructure optimization.
Impacts & KPIs:Complete structuring of the IT Business Unit and launch of services (SLAs, service quality, processing times) in less than 6 months. - AKORITProject Director & Digital Transformation ManagerDIGITAL AND ITJuly 2018 - Today (7 years and 11 months)Abidjan, Côte d’IvoireContext:Panafrican company specializing in digital transformation, design of innovative digital solutions, and strategic support for public and private organizations.Management:
- Managed multidisciplinary teams (5 to 10 consultants).
- Business development for a portfolio of 10 to 20 accounts.
Key Achievements:- Structured and managed over 20 high-impact digital projects in various sectors: finance, agriculture, commerce, regulatory compliance.
- Implemented agile project management processes (Scrum), quality steering, change management, and alignment with contractual requirements.
- Developed digital roadmaps, IT audits, and digital maturity enhancement.
- Supervised SaaS, web, mobile, and cloud projects, coordinating external providers.
- Developed technical proposals, responded to tenders, negotiated commercial agreements, and provided strategic reporting.
Examples of Projects Completed:- Crowdfunding platform for entrepreneurs
- Sales management solution for micro-enterprises (POS, invoicing, inventory)
- Intelligent alert system for child labor prevention in agricultural areas
- Classified ads platform adapted to the Ivorian market
- Agricultural traceability solution deployed nationwide
- Regulatory compliance platform for financial institutions
- Interoperable transfer system between mobile operators
Impacts & KPIs:Coordinated digital projects for clients across 3 continents, with a cumulative budget estimated at nearly €1M and a success rate of 95% (on time, quality, client satisfaction) - GesgroupProject Management ConsultantDIGITAL AND ITMarch 2018 - July 2018 (4 months)Abidjan, Côte d'IvoireConsulting mission to support the structuring and management of strategic projects for a company specializing in IT solutions development.My missions covered:
- Integral management of the project portfolio (planning, monitoring, reporting)
- Management of internal teams and external service providers
- Coordination of resources and stakeholders
- Budget monitoring and optimization of allocated resources.
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Education
- International Management MBAUniversité Paris Dauphine - PSL2025
- Certificate in Business GrowthStanford Graduate School of Business2023Aspire Business Growth Program
Certifications
- European Certificate in Digital TransformationMTF Institute2024
- PROFESSIONAL DIPLOMA IN PROJECT MANAGEMENTMTF Institute2024