About Carlos
English
Native or bilingual
Spanish
Native or bilingual
Experience
- CoopecajaIT Infrastructure EngineerPRIVATE EQUITYOctober 2024 - August 2025 (10 months)San José Province, San José, Costa RicaCooperative financial entity focused on credit and savings, with high demands on operational continuity
- MicrosoftDirectory Services, Senior Support SpecialistApril 2019 - August 2024 (5 years and 4 months)At Microsoft, I gained invaluable experience providing support to high-profile S500 clients, delivering exceptional service tailored to address complex issues related to Active Directory. This included managing PKI-related challenges (such as certificates), DFSR, replication, and addressing slow boot and slow logon issues (where there is a significant delay between password authentication and desktop availability). Additionally, I effectively collaborated with various Windows teams to ensure comprehensive and seamless client support.
- ConvergysSenior Engineer L1November 2015 - April 2019 (3 years and 5 months)Global IT services and support company, providing technical assistance and service operation for international enterprise clients.
Recommendations
Be the first to recommend Carlos
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Microsoft Hackathon2020Microsoft Hackathon
- Microsoft Global Hackathon2024Microsoft Global Hackathon