About Carlos
With over 15 years of experience leading complex projects and international teams, I specialize in turning strategic vision into concrete results. From launching global delivery centers to driving digital transformation initiatives, I bring a hands-on, results-driven approach to every engagement.
I’ve worked across industries and continents, from Portugal to India and Japan, delivering projects in operations, product management, and corporate strategy. My superpowers include cross-functional leadership, stakeholder alignment, agile execution, and navigating ambiguity with confidence.
Now, I'm focused on helping companies—whether startups or established enterprises—optimize their operations, structure their projects, and deliver impact faster. If you're looking for a reliable partner to lead your next initiative, streamline your processes, or bring clarity to complexity, let’s connect.
English
Native or bilingual
Portuguese
Native or bilingual
French
Fluent
Spanish
Conversational
Can work on-site
Lisbon (up to 50km)
Experience
- FujitsuBusiness Operations DirectorSeptember 2022 - December 2025 (3 years and 3 months)Lead and oversee the end-to-end implementation of SAFe (Scaled AgileFramework) within the organization, ensuring alignment with strategicobjectives and business goals.• Develop and execute a comprehensive SAFe adoption roadmap, includingtraining, coaching, and mentoring programs, to enable teams at all levels toembrace and effectively implement SAFe principles and practices.• Collaborate with stakeholders across departments to drive culturaltransformation, foster collaboration, and establish a continuous improvementmindset, creating an environment conducive to successful SAFeimplementation and agile delivery.
- FujitsuBusiness Operations Director / SAFe & Agile ImplementationSeptember 2022 - Today (3 years and 10 months)Lisbon, Portugal• Lead and oversee the end-to-end implementation of SAFe (Scaled Agile Framework) within the organization, ensuring alignment with strategic objectives and business goals.• Develop and execute a comprehensive SAFe adoption roadmap, including training, coaching, and mentoring programs, to enable teams at all levels to embrace and effectively implement SAFe principles and practices.• Collaborate with stakeholders across departments to drive cultural transformation, foster collaboration, and establish a continuous improvement mindset, creating an environment conducive to successful SAFe implementation and agile delivery.
- GlobalDirector of GDC Sales Operations / Head of SD, SM & BPO - Global Sales EngagementSeptember 2016 - August 2018 (1 year and 11 months)Pune, Maharashtra, IndiaDevelopment and coordination of the Fujitsu Delivery Centers Sales Engagement Service Desk, Service Management, BPO and Sales Operations Teams
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Education
- Configuring and Administering Windows 7 (Microsoft 6292A) ITIL Service Design Prosci® Certified Change PractitionerCMCConfiguring and Administering Windows 7 (Microsoft 6292A) ITIL Service Design Prosci® Certified Change Practitioner
- Partnership Global ITIL Service TransitionPartnership Global ITIL Service Transition