About Carlos F.
Spanish
Native or bilingual
English
Conversational
Experience
- ABAI BUSINESS SOLUTIONS PERÚ S.A.CWritten Channel AdvisorFebruary 2025 - February 2025 (1 month)• • Handling and managing customer inquiries, complaints, and requests through written channels.• • Effective incident resolution, following the protocols and guidelines established by the company.• • Empathetic, clear, and professional communication, aimed at providing a positive customer experience.• • Recording and responsible handling of confidential information in internal systems.• • Compliance with quality indicators, response times, and service standards.
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Education
- ENGINEERINGINGENIERIA
- Completed Secondary EducationI.E Rosa Carrera de Martos2023Educación Secundaria Completa