Carlos Caballero

Extensive experience in the Insurance (P&C, Life, Accident, Health) and Banking industries, including business and financial analysis, strategic advisory, and project management, in full lifecycle technology engagements.

•Consultative selling of end-to-end Digital Transformation Programs by proposing technological solutions to solve complex business problems, through industry insights, design thinking, customer journeys, and financial analysis.

•Manage projects to address IT innovations and business transformation in the insurance and banking industries, with extensive knowledge of Digital Transformation, Customer Experience, Omnichannel, Insurance Core Transformation, CRM, Business Process Management, Artificial Intelligence (AI), and associated Digital Solutions Programs Change Management.

•Engage with C-Level clients, both business and IT leaders, on issues and solutions, through discovery meetings and executive presentations, identifying key business and technological drivers and gaps.

•Projects and initiatives to meet client needs, presenting value-added proposals aligned with technological innovation industry trends.

•Digital transformation plans: business analysis, current to future state through Roadmaps, business requirements, business process reengineering, digital solution scope, benchmarks and business case options, as well as cost/benefit analysis (ROI).

•Management and development of multidisciplinary work teams for project implementation.

•Lead business advisor for potential IT solutions between BBVA and NTT Data.

•Collaborate with corporate teams to ensure solutions are compatible with company standards.

Key industries: Insurance and Banking

•Commercial and operational management of maintenance services and development projects for BBVA, with approximately 130 people.

•Comprehensive economic management, with a total volume of €7.5 million annually. average annual new business volume.

•Supervision, control, and achievement of KPIs for our BBVA Services – Cloud & Infra: DC Monitors, SSDD Storage, BRS, PR Tools, Service Control, Mainframe, TDM, and Logical Security), under Scrum, Agile, and ITIL methodologies.

•Development of technical and economic proposals, negotiation and closing of contracts, financial follow-up management, management of commercialization standards, and communication plans.