Freelancer profile translated to English.

Description

I help organizations discover where they lose time and money, and transform those inefficiencies into real competitive advantages.

With over 10 years of experience in operations consulting at companies like Inetum and NTT DATA, I have led transformation programs in highly demanding companies in Spain, Portugal, and Latin America, across multiple sectors (energy, industry, banking, insurance…) and working with both business teams and senior management.

My approach always starts with a rigorous diagnosis; I map processes and identify pain points, allowing me to design optimal solutions tailored to the client, quantifying their economic impact and outlining a realistic roadmap that maximizes efficiency. I also support the implementation, ensuring that the objectives are materialized.

I have led teams of up to 15 people and identified improvement opportunities exceeding €3M through operational initiatives (process changes, automation…) and strategic ones (rightsizing, organizational changes, channel definition…).

If you suspect you have areas that could perform much better and be more efficient, let's talk.

Languages

English
Conversational
Italian
Basic
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Inetum Consulting
Manager
January 2024 - March 2026 (2 years and 2 months)
Madrid, Spain
The main missions I have carried out include managing operations transformation projects, covering from the identification of pain points and proposal of improvement opportunities to the coordination and monitoring of initiatives identified as quick wins. In parallel, I have managed the outsourcing service, optimizing, with the support of generative AI, the process of identifying, filtering, and presenting candidates, reducing candidate presentation times from 6 to 2 days on average. Regarding Business Development, I have defined, together with the rest of the executive team, the Value Proposition for the Intelligent Operations area.
Energy sector multinational (identified improvement opportunities with a potential impact of €3M annually)
• • Managed the Customer Service Transformation Program (Spain and Portugal), leading a team of 11 people.
• • Coordinated the mapping of processes, channels, activities, actors, and key volumes for the diagnosis of the current situation and identification of main pain points.
• • Proposed both technological initiatives (CRM, IDP, iPaaS, LCAPs replacement) and organizational ones (rightsizing, organizational changes) and developed cost-benefit analyses to ensure their economic viability (+180 initiatives), as well as the implementation of those identified as quick wins, among which the implementation of the IDP service stood out.
• • At a strategic level, defined, together with the Customer Service Directorate, a new customer segmentation, channel strategy, and organizational model for Front & Back Office teams.
Corporate Strategy Digital Transformation Business Development Project Management Team Leadership
NTT DATA
Business Engagement Manager
March 2017 - January 2024 (6 years and 10 months)
My role focused on coordinating process optimization projects and implementing automation initiatives in national and international organizations. I led RPA projects with leading market tools (UiPath and BluePrism) and global transformation programs, coordinating process assessment, functional solution designs, and governance model design and implementation. Additionally, to accelerate opportunity identification, I was part of the team that developed an asset for opportunity identification, also contributing to the development of the unit's strategic offering.
Cumbria FSC
Analyst
March 2016 - March 2017 (1 year)
Participation in five RPA implementation projects (BluePrism) in various financial sector companies, integrating both the entities' own systems and market tools. Participation in the Corporate Presentation (RSC and BI, Analytics, CdM scope) which introduces Cumbria FSC's services and methodologies to the different Business Units for potential clients.