About Carlos
Spanish
Native or bilingual
Experience
- SupermercadosLaColonia|Dic2025–ActualidadSystems AdministratorRETAIL (SMALL BUSINESS)December 2025 - Today (8 months)Tegucigalpa, HondurasAdministration and maintenance of IT systems. Performance monitoring and technical issue resolution. Support for internal users and management of enterprise applications. Continuous improvement of technological processes. Support in data management and optimization.
- OPSContactCenter|Sep2019–Oct2025Data Analyst / GTR / Workforce ManagerTELECOMMUNICATIONSSeptember 2019 - October 2025 (6 years and 1 month)Tegucigalpa, HondurasAnalysis and visualization of operational data for decision-making. Preparation of daily, weekly, and monthly reports. Development of dashboards and KPIs. Management of schedules, shifts, and workload projections. Automation of processes and optimization of information flow. Collaboration with operational teams to improve efficiency.
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Education
- Diploma in Data EngineeringGEM Latinoamérica2025Diplomado en Ingeniería de Datos
- Computer EngineeringUTH2026Ingeniería en Computación