About Carley
Fifteen years on the human side of large transformations: an Epic electronic health record rollout reaching 12,000+ clinicians and administrators, a global Integrated Business Planning transformation across operations, sales and marketing, and process change across 150+ pharmacy sites. Most recently, program coverage inside a six-year, 3,000-person airline industry transformation.
What clients usually bring me in for:
— Change strategy and change impact assessment for system and process rollouts
— Stakeholder analysis, engagement planning, executive communications
— Communications architecture: channel strategy, editorial calendar, messaging cadence
— Enablement materials and workshops, built so the team can run without me afterwards
— Executive and program reporting across distributed workstreams
Prosci Change Management Practitioner. CultureTalk Certified Partner. Georgetown MPS in corporate communications.
I work in English, fully remote, across European and US hours.
English
Native or bilingual
French
Basic
Can work on-site
Nice (up to 50km)
Experience
- The Cartam ProjectCommunications & Change Management ConsultantDIGITAL AND ITMay 2022 - Today (4 years and 2 months)Lead adoption & communications for Global Transformation Programs with a specific focus on:— Change strategy and change impact assessment for system and process rollouts— Stakeholder analysis, engagement planning, executive communications— Communications architecture: channel strategy, editorial calendar, messaging cadence— Enablement materials and workshops, built so the team can run without me afterward— Executive and program reporting across distributed workstreams
- Forty1Communications & Employee Engagement ConsultantCONSULTING AND AUDITSSeptember 2021 - May 2022 (8 months)Establish employee engagement strategies & processes supporting operations post-merger for US-based officeAnchor content and creative strategies for colleague-facing materials with dynamic components essential to engaging colleagues through meaningful touchpoints and experiences.Serve as a strategic communications & change management partner to clients navigating business & digital transformations
- CVS HealthSr. Process Innovation ConsultantDIGITAL AND ITJanuary 2020 - October 2021 (1 year and 9 months)Partner with senior executives and project leads to define an organizational change management program strategy for projects/initiatives impacting 150+ pharmacies across Omnicare.Co-lead employee engagement initiatives including Voice of the Pharmacy (VOP) and Diversity Committee, with a focus on increasing colleague representation & collaboration within Omnicare.Own tracking and evaluation of employee insights (from surveys & assessments) across 400+ audience groups, about process improvements and new enhancements, as metrics around change adoption and program success.Engage with cross-functional teams to empower and influence colleagues in moving toward a common goal where instances of resistance occur.
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Education
- Public Relations & Corporate CommunicationsGeorgetown University2015Concentrated on branding for small businesses & startups, communications research, communications strategy & planning and, digital communications
- International BusinessHoward University2009Completed a concentration in international entrepreneurship and marketing
Certifications
- Change ManagementProsci2019
- Culture Talk PartnerCulture Talk2023