Freelancer profile translated to English.
Back to original languageAbout Carl Christian
👋I am 𝗖𝗮𝗿𝗹 𝗖𝗵𝗿𝗶𝘀𝘁𝗶𝗮𝗻 𝗘𝗻𝗴𝗲𝗹𝗵𝗮𝗿𝗱𝘁 – Freelance Copywriter, Tester, Knowledge Manager, and Question Preventer for small and medium-sized businesses (SMEs) 💡I test software and write texts for digital products that ensure clarity, prevent questions, and save money.
🎯My focus is on creating user-friendly UX texts, understandable user documentation, and manual software tests that provide users with a perfect user experience. Through my tailored user assistance and holistic knowledge management, I relieve specialists, optimize customer satisfaction, and create space for innovation in product development.
💡With my texts and software tests, you will significantly optimize your KPIs. You and the users of your product will save costs, time, and hassle, because: I answer your users' questions before they ask them.
German
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Carl Christian EngelhardtUX Writer and Technical Writer for Digital SystemsDIGITAL AND ITNovember 2005 - Today (20 years and 9 months)Darmstadt, GermanyClarity instead of support effortFor 20 years, as aFreelance UX Writer and Technical Writer**, I have been writing and revising all **UX textsanduser documentationfor various medium-sized software companies. The goal is always to make the application so self-explanatory that questions do not arise.The result:
- Measurably fewer support requests
- Significantly lower training costs
- Noticeably higher user satisfaction
- More freedom for development teams
With clear, user-centered, and context-related formulations in the user interface and lean online documentation, I improve theuser experienceso that customers can use the product intuitively – without any hurdles.My approach:I think about all texts from theuser's perspectiveand formulate them in a way that they provide answers before questions even arise. This not only ensures satisfied users but also measurableeconomic benefits. - Competence Site by NetSkillOnline Editor & Content ManagerDIGITAL AND ITMarch 2004 - June 2004 (3 months)Frankfurt, HE, GermanyCollaboration in the online editorial department with activities in website/content management, editing, sales.
- Darmstadt University of Applied Sciences - Hochschule DarmstadtContent ManagerEDUCATION AND E-LEARNINGApril 2003 - March 2004 (11 months)Darmstadt, GermanyStudent assistant position for the Vice President's Office of the Darmstadt University of Applied SciencesTasks:Support in the development of a portal for the university administration based on a semantic knowledge networkKnowledge EngineeringContent ManagementOnline Editing
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Education
- Diplom-Informationswirt (equivalent to a Master's degree in Information Management), Information and Knowledge ManagementDarmstadt University of Applied Sciences2005Diplom-Informationswirt, Informations- und Wissensmanagement