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Carla P.CP

Carla P.

Administrative Assistant & Customer Support

€150/day
Chelles, FR
0-2 years
Customer Support
Administrative Manager
Sense of Organization
Written Communication
Rigor

Average response time: 1 hour

Freelancer profile translated to English.
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About Carla

Remote administrative assistant and customer support, I offer my services to assist freelancers and businesses in managing their administrative tasks and customer follow-up.

My skills include: email management, invoicing, follow-ups, rigorous organization and file management.

Available in the evenings and on weekends, I am committed to providing reliable, structured, and efficient work, allowing you to save time and focus on your core business.

  • Armenian

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • SELARL Évidence-
    Amicable and Judicial Recovery Officer
    PUBLIC SECTOR
    June 2025 - Today (1 year)
    Chelles, France
    Proactive follow-up and reminders to debtors with late payments (phone/email/mail) Negotiation of payment solutions (payment plans, regularization) Analysis of debtor accounts (identify late payments, detect disputes, and track payments) Updating account files (record payments, reminders sent, file status, request for FICP de-listing from the Banque de France) Collaboration with internal teams (sales, accounting, bailiff services) Preparation of litigation files, Monitoring performance indicators (regular reporting on collections, payment method deadlines, and recovery rates)
    Rigorous Sense of Organization Administrative Management Customer Support Negotiation
  • Centre Européen de Formation
    Sedentary Salesperson
    August 2024 - December 2024 (4 months)
    Marseille, France
    Respond to sales representatives' needs Elaboration of quotes and invoices Management of emails, customer follow-ups, and call reception Proficiency in computer tools Cross-selling of products and services
  • RATP
    Mobile Agent Animator
    July 2017 - September 2020 (3 years and 2 months)
    Paris, France
    Welcome, advise, and guide customers Selling appropriate transport tickets Knowledge of the territory (control) Cash management Ensure passenger safety Management of spaces and premises
Check out Carla's experience

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Education

  • BACCALAURÉAT ST2S (Health and Social Sciences and Technologies)
    Lycée Henri Sellier
    2014
    BACCALAURÉAT ST2S (Sciences et Technologies de la Santé et du
  • BEP CSS (Health and Social Careers)
    Lycée Henri Sellier
    2013
    BEP CSS (Carrière Sanitaire et Social)

Skill set

Professionalism
SCCM

Categories