CLFreelancer profile translated to English.
Back to original languageAbout Carla-Jane
Multi-skilled freelancer, I put my certified expertise in Graphic Design and my solid mastery of Copywriting and Telephone Advising at the service of companies seeking an integrated approach and impactful communication solutions.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- ecosystemTelephone OperatorTELECOMMUNICATIONSJuly 2025 - Today (1 year and 1 month)Making appointments by phone for sales representatives - Prospecting - Customer file follow-up.
- BanqueTelephone AdvisorTELECOMMUNICATIONSMarch 2016 - April 2016 (1 month)Marseille, FranceMission Context: Support for the telephone reception service for information and support of banking clients.-Managed telephone reception for account management and banking product inquiries.-Developed active listening and clear communication skills to direct users to appropriate services.Tools & Technologies Used: Internal customer management software, telephone tools.
- centre contact d'affaireTelephone AdvisorTELECOMMUNICATIONSOctober 2019 - December 2019 (2 months)Avignon, FranceMission Context: Outsourced customer relations service provision for various companies.-Managed incoming and outgoing call flows, including order taking and telephone sales.-Ensured customer file follow-up and prompt complaint resolution.-Demonstrated strong adaptability to different sectors and client types.Tools & Technologies Used: Internal CRM, telemarketing tools.
Recommendations
Be the first to recommend Carla-Jane
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bac pro A.R.C.U (Professional Baccalaureate in Customer Relations and Services)Lycée Polyvalent d'Estournelles de Constant2018Le bac pro métiers de l'accueil (ex bac pro ARCU) forme aux métiers de l'accueil dans tout type d'organisations : accueil en entreprise, accueil événementiel, accueil dans les transports. L'activité d'accueil peut être physique ou à distance (téléphonique, numérique).
- Professional Title: Remote Customer Relations AdvisorTRAINING CENTER2020Le conseiller ou la conseillère relation client à distance assure des prestations de services et de conseil, et des actions commerciales auprès de clients d'entreprises (opérateurs en télécommunications, assurances, banques, mutuelles, etc.) et des usagers des services publics...