About Carla
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Experience
- The St. Regis Bora Bora ResortFront Office AgentHOSPITALITYDecember 2025 - Today (6 months)Papeete, French PolynesiaWithin this world-renowned establishment, I manage the operational aspects and coordinate the stays of an ultra-demanding international clientele. This key position develops skills daily that are directly transferable to my freelance missions:-Administrative rigor & Complex management: Daily use of management software (Opera PMS), flow management, handling high-stakes disputes, and ensuring absolute billing accuracy (zero errors tolerated).-Interdepartmental communication & Synchronization: Real-time coordination between different departments (Butlers, Concierge, Management) to synchronize complex specifications.-Writing & Luxury Standards: Drafting activity reports, internal procedures, and high-standard written correspondence adhering to the "St. Regis" excellence charter.-Problem-solving under pressure: Managing unforeseen and complex situations with an analytical mind, great diplomacy, and high responsiveness.
- Amanoi, AmanFront Office Supervisor-Management Trainee ProgramHOSPITALITYMay 2024 - September 2025 (1 year and 4 months)Vinh Hy, NT, VietnamAs part of this intensive management program within one of the world's most exclusive resorts, I was trained in team management and operational excellence in a remote environment. This journey consolidated my management and organizational skills:-Leadership & Team Coordination: Shift manager, schedule management, supervision and mentoring of local teams to ensure smooth workflow between departments.-International & Cultural Adaptability: Immersion and rapid adaptation to Vietnamese culture, managing high-end international clientele, and intercultural communication.-Process Optimization (Workflow): Analysis of field feedback and proposing solutions to management to optimize internal operational processes.-Autonomy & Proactivity: Proactive resolution of complex logistical and human problems, specific to the demands of an ultra-remote luxury resort.
- Royal Monceau, Raffles ParisBanquet Head WaiterHOSPITALITYSeptember 2023 - March 2024 (6 months)Paris, France-Regular freelance work at this Parisian Palace for prestigious events and high-standard banquets. This demanding experience developed my sense of organization and efficiency:-Responsiveness & Flexibility: Immediate integration into temporary teams for high-pressure events with strict protocols.-Coordination Assistance: Direct support to the Maître d'Hôtel in team coordination and time management to ensure a seamless déroulement.-Rigor & Attention to Detail: Strict application of Palace standards where every detail counts and where errors are not an option.
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Education
- Master of ScienceFerrandi Paris2024Master of Science
- Master 2Columbia University, Paris2020Master 2