Description

I help professionals find / reconnect with their passion & purpose so they want to get up & go to work! Giving people direction, self-confidence and belief to do the thing they want to do...

My passion lies in understanding what drives, influences and motivates people; I thrive on being able to take the complex & seemingly challenging and turn it into simple practical solutions.

Through 1:1 coaching, group facilitation & workshop delivery; I deliver people development solutions, achieving sustainable behavioural change. Unlocking peoples’ potential resulting in increased performance, productivity & results.

With significant experience working in Start-up to Scale-up, FTSE 25 FMCG companies, public and private sectors with highly competitive and legislated environments; my experience ranges from identifying and building engaged cultures, deploying change programmes, developing best in class Sales Academies & Customer Service workshops, to creating impactful results driven Coaching & Leadership programmes.

I believe success and sustainable growth comes by not only developing the skills and knowledge to achieve outcomes, but understanding & discovering the behaviours, motivators and drivers to connect why and how someone achieves. Leading not only to increased results but greater job satisfaction, engagement and wellbeing.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

The Development People Ltd
Company Director & Development Consultant
EDUCATION AND E-LEARNING
November 2015 - Today (10 years and 7 months)
At the Development People we pride ourselves in delivering business growth through sustainable people development...inspiring people to be their best!
With significant experience working within top FTSE companies, SME's, Start up's, Healthcare, public and private sectors; we understand the need for continual change, the significance of getting your people on board and the importance of getting the biggest return on the investments you make.
Why choose us? We have successfully worked with senior leaders and their teams, don't just take our word for it - take a look at our recommendations and have a look at our website for testimonials & case studies - http:// thedevelopmentpeople.co.uk
We create an environment that empowers people to develop in a way that is exciting, challenging and learner focused.
Imperial Brands
Coaching & Development - Sales Academy Project Lead
HUMAN RESOURCES
October 2014 - October 2015 (1 year)
United Kingdom
"I was fortunate enough to work with Carla for 2 years at Imperial Tobacco - where Carla proved to be an absolutely invaluable asset to the business and the channel. Aside from being a fantastic and honest coach, Carla's strength is in bringing a real level of practical clarity to everything she touches - the theories and the classroom element can be linked to a tangible commercial value - which is essentials when running a development programme in a large salesforce. Carla built and facilitated the creation of the biggest and most successful sales development programme Imperial has ever created: a programme that has led to the salesforce in the UK being named the "Most Effective" in 2015 by HiM research consultancy. I would not hesitate to recommend Carla to any business of any size." Andrew Miller - Head of Field Sales, Imperial Tobacco Business context: Imperial Tobacco Group Imperial Tobacco Group is a FTSE top 25 company operating in 160 countries worldwide. It has 34,000 employees and has an operating profit of £3bn. Heightened regulation, increased competition and an ever-changing economic landscape means the challenges within the tobacco industry are great therefore the need for operational transformation, capability development and change management are significant. My Role: Following major Sales Force restructure I was asked to develop a Sales Academy for the UK & Ireland Independent Sales Staff (retail sales, van sales, tele-sales) and Leaders (Supervisors, middle management and Senior leaders). After conducting training needs analysis for the 250 sales staff and 33 Leaders, I developed a suite of modules designed in a 70:20:10 format and an embedding and evaluation process with the objective of increasing capability whilst reducing resource costs. The Academy was launched in November 2014 and achieved massive success in the first 12 months, including being the template for the Global Sales Academy.
Imperial Tobacco
Coaching & Development Partner
April 2011 - October 2014 (3 years and 6 months)
2641 S 127th St E, Wichita, KS 67230, USA
My Role:
• Coaching & Mentoring at all levels of the business with specific focus around behaviours and mind-set that enabled people to perform at their optimum
• Provided specific, constructive and evidence based feedback to all levels of the business that encouraged improved performance and skill in their role aligned to company values
• Worked closely with Head of Sales & Regional Business Managers, Senior Management to create tailored coaching, support & development activities across the UK
• Identified and benchmarked training needs and skills gaps within the UK Salesforce function in line with competency framework; Created & Delivered sustainable training solutions for individuals and teams
• Project managed induction programmes & development programmes in line with business objectives Achievements
• Created and successfully delivered foundation & intermediate Leadership Coaching Workshops to over 50 Independent Sales Force Leaders / Key Account Leaders / Trade Marketing Leaders using high level coaching & self evaluation and communication techniques
• Developed, built and deployed a new Selling Skills process & Sales Mastery Programme for UK Salesforce in 2013, based on forefront influencing and communication techniques; this process became the foundation for Group Sales Process launched in global training programme 2014
• Designed and delivered a series of Change Workshops for 300+ Staff & Leaders to support them through major business transformation project that took place in Aug 2013; I also supported this with individual confidential coaching sessions
• Personal completion and achievement of ILM Coaching qualification, NLP Practitioner, SDI and EI Profiling tools