Freelancer profile translated to English.

Description

Hello, my name is Carinne, I have several years of experience in administrative assistance and customer support. I help companies save time by managing their emails and customer requests remotely. I am organized, responsive and available quickly. I offer support in written French and English.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

SoCloz
CUSTOMER ASSISTANT LEVEL 1
DIGITAL AND IT
February 2025 - May 2025 (3 months)
Paris, France
BtoB customer support Helpdesk level 1
Assistance with resolving and tracking technical tickets issued by clients (Zendesk)
Analysis of bugs with clients and escalation to higher-level technical teams
Zendesk Jira/Confluence Microsoft Teams Elasticsearch Kanban
BATIGERE
TECHNICAL ADMINISTRATIVE ASSISTANT
REAL ESTATE
January 2025 - January 2025
Paris, France
Reconciliation of invoices from external service providers on internal platform (immoware) and sending reconciliations via outlook
Microsoft Teams immoware Microsoft Outlook
VEHIPOSTE
Data Entry Operator
October 2024 - December 2024 (2 months)
Paris, France
Entry and verification of ecological bonuses for the automotive fleet
Data verification and reporting
Government website Microsoft Excel