Freelancer profile translated to English.

Description

Do you receive calls... but don't always have time to answer them?

A missed call can quickly become a lost appointment, a frustrated client... or an opportunity that slips away.

I am an independent telephone secretary specializing in phone answering services and remote customer relationship management.

With 5 years of experience in teleconsulting, I support artisans, self-employed individuals, and small businesses in the daily management of their calls and customer requests.

My role:

to allow you to stay focused on your business, while I take care of your phone reception with seriousness, responsiveness, and professionalism.

✔️ Phone Reception

✔️ Message Taking

✔️ Call Filtering

✔️ Customer Request Management

✔️ Appointment Scheduling

✔️ Transmission of Important Information

Accustomed to interacting with various client profiles, I can handle requests with calm, listening, and efficiency, even in urgent or sensitive situations.

I work with defined time slots and tailored packages according to your needs and call volume.

💬 Indicative price:

from €250/month for a 2-hour slot per day.

Need to lighten your mental load and stop leaving your calls unanswered?

Let's talk to find an organization tailored to your business.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DUACOM
Customer Service Representative
TELECOMMUNICATIONS
June 2006 - September 2010 (4 years and 3 months)
Douai, France
Customer advisor for individuals and businesses in the mobile telephony sector, managing client files, proposing and valuing services and products for a telephony provider, updating files, managing complaints, and selling products and services by phone.
Customer Service Telephone Prospecting Phone Appointment Scheduling Customer Relations File Qualification
SIA IMMOBILIER
Administrative Assistant
REAL ESTATE
July 2002 - October 2005 (3 years and 3 months)
Douai, France
Seasonal work - Client file management, filing, phone reception, updating rental files, entering property tax data, creating and sending mail. Use of computer tools for data entry of client information for real estate proposals.
Letter/Email Writing File Management Phone Reception Filing and Archiving Rental Files
SATELEC - FAYAT ENERGIE SERVICES
Secretary
ENERGY AND UTILITIES
July 2002 - July 2005 (3 years)
Douai, France
In-person and phone reception - Agenda management - Appointment scheduling - Various filing and postal mail management - Typing of letters, memos. Customer relationship follow-up, management of client files and data in the computer system. Organization of company archives.
Phone Reception Filing and Archiving Letter/Email Writing Agenda Management Customer Relations

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Accounting and Finance
Studi
2025
Comptabilité et finance
Professional Baccalaureate in Secretarial Studies, Executive Assistant / Management Secretary
Lycée Rabelais
2001
Baccalauréat professionnel de secrétariat, Assistant(e) de direction / secrétaire de direction

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Carine T.

Phone Answering Service | Agenda Management

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