Freelancer profile translated to English.
Back to original languageAbout Cynthia Carine
With over 10 years of experience in demanding corporate environments (insurance, customer relations, services), I design training solutions that truly transform behaviors — not just materials that fulfill a regulatory obligation. My goal: to move from regulatory obligation to employee engagement.
At Homeserve France, I successively held the positions of Subject Matter Expert, Quality & Training Officer, Corporate Trainer, and Manager — giving me a 360° view of the challenges of upskilling in companies: from needs analysis to skills assessment.
Why work with me
- Holder of a Master's degree in Educational and Training Sciences and Practices (Université Lumière Lyon 2) & a DU in Conflict Management, Mediation, and Interculturality (UNESCO Chair, UCLy).
- 🏆 Winner of the Best Employee Award 2015 · Finalist for the Customer Relations Awards Auvergne-Rhône-Alpes 2018
- Business vision oriented towards ROI and user experience
Services and indicative prices
🎓 INSTRUCTIONAL DESIGN & TRAINING
→ Design of tailor-made e-learning modules and training pathways
→ Complete training engineering: needs analysis, specifications, design, deployment, evaluation
→ Training on integrating AI tools into teams
📋 PEDAGOGICAL AUDIT
→ Simple audit (1 module / existing training): upon quote, starting from €250
→ Complete audit (multi-module program, field analysis): upon quote, starting from €500
🎬 DIGITAL CONTENT PRODUCTION
→ Whiteboard videos (VideoScribe) — FR & EN
• 30 seconds: €180 · 60 seconds: €280 · 120 seconds: €350
→ Animated Canva Slides
• 10 slides: €80 · 20 slides: €160 · 30 slides: €280
→ Professional voice-over (French)
• 300 words: €50 · 800 words: €120 · 1,500 words: €200
📩 Design of a complete e-learning module: upon quote
French
Native or bilingual
English
Fluent
German
Basic
Spanish
Basic
Remote only
Primarily works remotely
Experience
- HomeServeTeam Manager (2022–2024)BANKING AND INSURANCEFebruary 2022 - June 2024 (2 years and 4 months)Lyon, FranceManagement of a team of claims management advisors.KPI monitoring, individual and collective coaching, recruitment, onboarding, cross-functional customer satisfaction improvement projects.A mission of designing and delivering internal training.
- SC Nation GroupFounder — FreelanceJuly 2025 - Today (1 year and 1 month)Instructional Design
- Design of tailor-made e-learning modules and training pathways
- Complete training engineering: needs analysis,
design, deployment, evaluation- Training on integrating AI tools into teams
Digital Products and Publishing- Whiteboard video production
- Document editing
- Animated slides
- Professional voice-over for companies, coaches, and training organizations in France and Europe.
100% remote · B2B and B2C clients, French-speaking and English-speaking · Complete customer relationship management - HomeServeCorporate Trainer (2020–2022)BANKING AND INSURANCEApril 2020 - January 2022 (1 year and 9 months)Lyon, FranceArchitecture of learning experiences based onLX Design(Learner Experience). Mastery of the complete cycle: from needs analysis to e-learning design, includingstoryboardingand delivery of high-impact sessions. Monitoring skills assessment with a constant focus onROIand operational challenges.
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Education
- Master 2 Research in Educational and Training Sciences and PracticesUniversité Catholique de Lyon2015
- University Diploma (DU) in Conflict Management, Mediation, and Interculturality. UNESCO ChairUniversité Catholique de Lyon2016