Freelancer profile translated to English.

Description

I help companies transform, turn around, and steer their operations in complex environments: service platforms, contact centers, customer relations, BPO, back-office, and multi-site organizations. Specialist in turnaround, operational performance, offshore, and change management, I intervene quickly to secure delivery, improve customer experience, and restore profitability.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Lyon (up to 50km), Marseille (up to 50km), Paris (up to 50km), Genève (up to 50km)

FUTURMATCH
Founder
January 2025 - Today (1 year and 7 months)
Lyon, France
Market Intelligence & B2B SaaS Platform
Mission: Transform weak market signals into executive recruitment opportunities.
– Product Strategy & Vision: Design and deployment of a double-sided B2B SaaS platform, structuring access to strategic movement data for executives and recruitment firms.
– Market Intelligence & AI: Implementation of predictive algorithms to identify future executive recruitment needs before they are even formalized (investment signals, governance changes, funding rounds).
FUTURMAP
Operations Director
January 2023 - January 2024 (1 year)
Lyon & Turnbull, London, England, United Kingdom
Onshore/Offshore FTEs
– Transformation mission for a divestiture: co-construction and steering of the 2023–2026 strategic plan, implementation of Board/Executive Committee governance
– Complete re-engineering of production operations (500 FTEs) to secure quality, deadlines, and margins
– Management of a critical Autodesk litigation (risk > €2M) — neutralized by a transactional approach
– Launch of R&D department (AI & Automation) — creation of a full-fledged business unit
– Direct support to shareholders: reporting, alignment of delivery/commercial commitments, divestiture preparation
FUTURMAP
Operations Director
CIVIL ENGINEERING
January 2023 - December 2023 (11 months)
Lyon, France
– Co-construction and steering of the 2023–2026 strategic plan; implementation of Board/Executive Committee governance
– Complete re-engineering of production operations (500 FTEs) to secure quality, deadlines, and margins
– Management of a critical Autodesk litigation (risk > €2M) — neutralized by an exceptional transactional approach
– Launch of an R&D department (AI & Automation) and structuring of the CSR approach
– Direct support to shareholders: reporting, alignment of delivery/commercial commitments, divestiture preparation
P&L Management and Cost Optimization Governance Corporate Strategy Supplier Negotiations Process Optimization