About Capucine
French
Native or bilingual
English
Fluent
Experience
- Laboratoire NUXEMonitoring OfficerFASHION AND COSMETICSJuly 2024 - August 2024 (2 months)Crisis management following a product recall concerning Very Rose micellar water.As the brand's CM for 4 years, I was tasked with strengthening the Customer Service teams by monitoring incoming emails and calls, to report cases related to the crisis and enable an immediate personalized response, in order to improve customer relations.
- SFRCommunity ManagerTELECOMMUNICATIONSJanuary 2024 - May 2024 (4 months)Support mission to improve the handling of customer service requests received on social media. Positive engagement.
- DaciaCommunity ManagerAUTOMOBILEJune 2023 - July 2023 (1 month)Engagement and moderation of Dacia France's social networks, in support of the internal team, to improve response time and ensure quality in the context of the Customer Service Challenge of the Year (which we won!)
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Education
- Master's in JournalismIICP2005