Freelancer profile translated to English.

Description

My dual role as a Journalist (15 years of experience) and Social Media Manager (6 years) allows me to manage your digital communication from A to Z, from strategy to community management, including content creation, writing, and crisis management. Branding, institutional, events... I enjoy varied experiences, so I would be happy to assist you on new projects! See you soon!

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Laboratoire NUXE
Monitoring Officer
FASHION AND COSMETICS
July 2024 - August 2024 (2 months)
Crisis management following a product recall concerning Very Rose micellar water.

As the brand's CM for 4 years, I was tasked with strengthening the Customer Service teams by monitoring incoming emails and calls, to report cases related to the crisis and enable an immediate personalized response, in order to improve customer relations.
SFR
Community Manager
TELECOMMUNICATIONS
January 2024 - May 2024 (4 months)
Support mission to improve the handling of customer service requests received on social media. Positive engagement.
Dacia
Community Manager
AUTOMOBILE
June 2023 - July 2023 (1 month)
Engagement and moderation of Dacia France's social networks, in support of the internal team, to improve response time and ensure quality in the context of the Customer Service Challenge of the Year (which we won!)