Cannelle Guinet

I help companies, mainly in B2B SaaS environments, to structure and improve their customer relationships to ensure effective tool adoption, optimal product usage, and lasting collaboration with their clients.

As a Customer Success Manager, I worked with a SaaS software for professional clients. I was responsible for onboarding new clients, platform adoption, and usage support, taking into account the business objectives and the digital maturity level of each contact. This involved conducting demonstrations, training users, clarifying key features, and monitoring initial usage to ensure effective product adoption.

My role also involved regular follow-up with a B2B client portfolio, analyzing their behavior on the platform, and identifying friction points or optimization opportunities. Working closely with the product, technical, and sales teams, I contributed to the continuous improvement of the user experience and the relaying of field needs.

Beyond the operational aspect, I developed a business development-oriented approach, contributing to contract renewals, customer retention, and the identification of upsell or upgrade opportunities. My sales approach is based on a deep understanding of usage, building a trusting relationship, and demonstrating the product's value in the client's daily life.

Rigorous, proactive, and comfortable with digital tools, I act as a true strategic link between clients and the company, combining product expertise, service orientation, and business logic to build lasting and value-generating client relationships.